Senior Administrative Coordinator I - Vet Med Teaching Hospital Large Animal

Texas A&M University System • College Station, TX

14d • Onsite

About The Position

Texas A&M University’s Veterinary Medical Teaching Hospital (VMTH) is seeking a Senior Administrative Coordinator for its Large Animal Hospital. The role supervises the Front Desk and oversees admissions and discharges, cash handling, scheduling, account monitoring, and daily front desk workflow. It also serves as a resource for addressing and resolving client concerns and complaints professionally and promptly in accordance with hospital policies, while promoting a positive client experience.

The position supervises and trains reporting staff, coordinates Client Services administrative functions, supports financial and cash-handling processes, facilitates communication across hospital teams and with clients and referring veterinarians, and coordinates procedures, training, and process improvements. The role supports the VMTH’s clinical caseload and reputation.

The stated salary is $50,000 annually. This position is considered essential during University-declared emergencies, campus closures, and class cancellations; the employee is required to report and remain on duty unless relieved by the direct supervisor.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Six years of experience in office administration.
• Ability to multitask and work cooperatively with others.
• Working knowledge of spreadsheet, presentation, and word-processing software.
• Interpersonal and communication skills, with the ability to plan and organize effectively.
• Good public relations and communication skills, a strong financial background, and active listening and problem-solving skills.

Nice To Haves

• Five years of supervisory experience.
• Hospitality, customer service, or communications training or certification.
• Previous animal science or veterinary hospital experience.
• Certified Administrative Professional (CAP) credential.
• Bachelor’s degree.
• Excellent oral and written communication skills.
• Leadership and relationship-building skills.
• Ability to use and manage an electronic medical record (EMR) system.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Supervise, train, assign tasks to, and evaluate reporting staff; communicate procedures and policies, conduct performance evaluations, review position descriptions, and organize work schedules.
• Advise the Clinical Services Assistant Director about client services issues and coordinate Client Services administrative support functions, activities, projects, and customer-service initiatives.
• Plan and coordinate office activities and administrative workflows, including forms preparation and approval processes and handling sensitive or confidential matters.
• Develop working relationships with faculty, staff, and students in support of the Hospital mission, and resolve complex, sensitive administrative matters.
• Coordinate with the EzyVet team to create or update processes and procedures.
• Oversee compliance with University cash-handling policies and procedures; close out and balance the cash drawer, verify checks and payment postings, ensure deposits and final payments are collected, assist with deposit collection, and oversee client payment plans.
• Serve as a primary information resource on Client Services office-support methods and processes; coordinate workflow and promote communication among functional areas, outside units, clients, clinicians, the public, and other departments.
• Support the VMTH, clients, and referring veterinarians to help maintain a robust clinical caseload and the hospital’s reputation.
• Identify and address recurring or unusual administrative problems and actual or potential complaints from clients, staff, students, faculty, or referring veterinarians.
• Maintain Client Services reference, procedure, and resource materials; help evaluate and develop procedures and methods for process improvement, administrative changes, and new initiatives.
• Provide orientation and training to new client service staff, interns, residents, and fourth-year professional students; update internal policies as required and coordinate Client Services compliance activities.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Free LinkedIn Learning training, webinars, and limited financial support for conferences, workshops, and other professional development.
• Educational release time and tuition assistance for completing a degree while employed at Texas A&M.
• Living Well employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior