About The Position

Provides high-level, complex secretarial and administrative support to senior management, specifically the Treasurer of M&T Bank. The position is based at the One M&T Plaza office in downtown Buffalo, NY, and follows a hybrid arrangement requiring four in-office days each week, with one remote day possible. The role supports the smooth functioning of the department by handling administrative and project assignments, coordinating communications and meetings, managing calendars and travel, and maintaining expense records. It also requires adherence to company and regulatory controls, support for an environment of belonging, and alignment with the M&T Bank brand.

Requirements

  • Associate’s degree or equivalent in experience.
  • Four years of progressive secretarial or administrative support experience, with demonstrated development of skills on the job.
  • Experience managing Outlook calendars for senior leaders.
  • Experience booking and managing travel arrangements and addressing travel changes for senior leaders.
  • Extensive Microsoft Office Suite experience, especially Word and Outlook.
  • Expense management experience.
  • Experience with SAP Concur or other expense and travel management systems.
  • Strong organization and prioritization skills, including the ability to manage urgent tasks and requests and meet deadlines.
  • Strong written and verbal communication skills.
  • Self-starter who takes initiative.
  • Strong critical-thinking and problem-solving skills.

Nice To Haves

  • Experience supporting senior staff members.
  • Ability to work collaboratively with administrative assistants in other departments within the bank.
  • Willingness to take on additional tasks as requested.

Responsibilities

  • Serve as a liaison between the manager and bank personnel, responding to questions and issues on departmental matters.
  • Create non-routine correspondence and communications on behalf of the manager.
  • Perform high-level administrative and project assignments to relieve management of day-to-day operations and help ensure the department functions smoothly.
  • Prepare and arrange business presentations, management letters, agendas, meeting minutes, and other communications.
  • Schedule appointments and maintain the manager’s calendar.
  • Coordinate all travel arrangements.
  • Prepare disbursements and billings for approval.
  • Maintain financial expense records.
  • Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
  • Complete other related duties as assigned.
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