Senior Administration Support Officer
About The Position
Mater Hospital Springfield is seeking Senior Administration Officers to join high-performing teams across a variety of specialized units at their progressive healthcare facility. These are permanent full-time positions. The role requires working across a 7-day roster, Monday to Sunday, between 6 am and 8 pm. Based at the Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield, which opened early 2026. This state-of-the-art facility will meet the needs of the growing Greater Springfield region, with a mix of public and private beds across ICU, maternity, emergency, and medical/surgical services, aiming to care for over 200,000 patients annually.
Requirements
- Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment.
- Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office and experience with Health Information Systems or equivalent.
- Excellent attention to detail and a commitment to accuracy and quality in all tasks.
- A collaborative mindset, demonstrating integrity, accountability, and a commitment to continuous improvement.
Responsibilities
- Providing exceptional customer service to all patients and clients
- Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
- Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
- Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
- Supporting clinical teams, ensuring smooth flow of daily clinics
- Providing administrative support to clinic staff
- Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records
Benefits
- Access to not-for-profit salary packaging up to $15,900
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
