Senior Admin Support

Coast Professional•Perry, NY

1d•Onsite

About The Position

The Sr. Administrative Support position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. This is a highly supervised position. The Sr. Administrative Support position works closely with their manager and assists with additional delegated duties revolving around training and learning managerial tasks.

Requirements

High school diploma or GED required
Experience in collections or related profession required.
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Good organizational skills and attention to detail
Ability to comply with rules, regulations, laws and methods as related to debt collection
Ability to handle and resolve recurring problems.
May be required to undergo and pass applicable background checks
Knowledge of collection practices
Knowledge of collection software/databases
Proper telephone etiquette
Modern office procedures, methods, and computer equipment
Demonstrates knowledge of FDCPA and CFPB regulations
U.S. citizenship and security clearance granting access to classified information.
Eligible to be licensed as a collector in certain states.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Proactively manage the activities of assigned administrative support employees by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting company values.
Prepare and submit wage garnishment documents and gather legal documentation
Prepare and submit administrative resolution documents and gather legal documentation to be submitted to the client
Prepare and submit Department of Justice litigation documents and gather legal documentation
Work independently in the absence of immediate supervision
Confirm payment arrangements
Notify debtors of payments returned due to insufficient funds
Prepare legal referral documents
Communicate with employers regarding employment verifications and garnishment orders
Communicate with debtors regarding requested documents
Process payments including but not limited to: checks, misdirected payments, debit cards,
Review accounts and schedule contact dates for follow-up calls
Follow up with places of employment for garnishment payments.
Additional duties as assigned
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.
Secure your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.
Do not share your username or password with anyone.
Never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately.
Follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
If you witness any security violation you should immediately report it to management.
Assist in the training and development of new and current collection support representatives