Senior Ad Product Quality Analyst

Snap Inc. • Los Angeles, CA

1d • $100,000 - $176,000 • Hybrid

About The Position

Snap Inc. is seeking a talented and experienced business and data analyst to join the Ad Product Quality team. This role is crucial for growing Snapchat’s advertising business by addressing customer challenges and enhancing the quality of monetization product offerings. The Ads Platform organization focuses on innovation and performance within Snap's advertising ecosystem, enabling businesses to achieve success and growth. The Product and Engineering teams collaborate to build effective, efficient, and customer-centric ad solutions that connect businesses with Snap's global community.

Requirements

• Bachelor’s Degree in engineering, mathematics, a technical field or related areas of study or equivalent years of practical work experience.
• 5+ years post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master's degree in a relevant field and 4+ years of relevant industry experience.
• Experience in troubleshooting & resolving customer issues related to ad tech products and platforms.

Nice To Haves

• Expert troubleshooting front- and back-end web applications.
• Demonstrable experience sizing the impact of client-facing issues and setting priority.
• Demonstrable experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.).
• Excellent verbal and written communication skills with high attention to detail.
• Expert project management skills, identifying problems areas, designing solutions, and driving them to completion.
• Experience with agile product development lifecycle using Jira or similar software.
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.).

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint the cause for quicker resolutions.
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing customers from succeeding on the ads platform.
• Join client-facing calls to resolve technical issues.
• Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards for frontline support teams.
• Maintain a backlog of software bugs and product improvements, acting as a customer advocate to prioritize impactful issues with Product and Engineering teams.
• Partner with Product Marketing, Sales, and Support teams to gather customer feedback and identify product improvement opportunities.
• Derive quantitative and qualitative insights into ads products usage, systems stability, and customer experience, producing trend analyses and actionable recommendations.
• Perform pre-release QA and UAT to ensure product releases and updates function as intended and do not disrupt the customer experience.

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success (equity in the form of RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior