Senior Ad Operations Specialist - Client Operations

Madhive • Orlando, FL

2d • $42,200 - $55,000

About The Position

Madhive is seeking a skilled and detail-oriented Senior Ad Operations Specialist to play a key role in the end-to-end support of programmatic advertising campaigns. This role requires hands-on expertise across multiple buying platforms and will serve as a go-to resource for campaign and user platform inquiries and troubleshooting. It's an excellent opportunity for someone who has mastered ad operations fundamentals and is ready for increased strategic and technical responsibility.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• 3–5 years of hands-on experience in digital ad operations, media buying, or campaign management.
• Proficient in ad serving platforms, DSPs, and tracking systems (experience with multiple platforms preferred).
• Strong analytical and problem-solving skills; comfortable navigating data to drive decisions.
• Exceptional attention to detail, accuracy, and organizational discipline.
• Strong written and verbal communication skills; able to work effectively with internal teams and external partners.
• Self-starter who thrives in a fast-paced environment and takes ownership of results.
• Passionate about advertising technology and continuous learning in an evolving ecosystem.

Nice To Haves

• Experience with multiple ad serving platforms, DSPs, and tracking systems is preferred.

Responsibilities

• Triage platform issues, perform troubleshooting, report bugs to Engineering, and provide updates to stakeholders
• Investigate programmatic campaign configuration issues and collaborate across teams to implement fixes
• Configure website tracking pixels and troubleshoot pixel placement
• Address client inquiries regarding campaign capabilities and behaviors; provide client support over emails and calls
• Proactively provide campaign tactic and configuration recommendations based on client objectives
• Identify workflow inefficiencies and propose solutions to improve operational speed and accuracy
• Participate in building team resources such as documentation and training materials
• Independently manage workload and maintain accountability for any assigned tasks
• Lead small projects or audits

Benefits

• The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior