Ad Operations Specialist

CarGurus•Boston, MA

4d•Hybrid

About The Position

We are looking for an Ad Operations Specialist to support the day-to-day operation and optimization of CarGurus’ advertising platforms and campaigns. This role combines campaign execution, reporting, troubleshooting, analysis, and cross-functional collaboration with Product, Engineering, and Sales. The ideal candidate is detail-oriented, analytically minded, and comfortable working across both technical and business-focused workflows.

Requirements

2+ years of experience in ad operations, digital advertising, campaign management, marketing technology, or a related field.
Experience working with one or more advertising and measurement platforms, such as Google Ad Manager, Meta Business Manager, Google Campaign Manager, DoubleVerify, SSPs, or DMPs.
A strong understanding of digital advertising concepts, including campaign setup, trafficking, targeting, tracking, delivery, pacing, and performance measurement.
Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and translate data into clear recommendations and practical actions.
Experience building or maintaining reports, dashboards, templates, or workflow automations using spreadsheets, business intelligence tools, SQL, or similar technologies.
Strong attention to detail and a high standard for accurate reporting, campaign quality, operational follow-through, and clear documentation.
Ability to manage multiple priorities, meet deadlines, and communicate clearly so partners receive reliable, responsive operational support.
Comfortable collaborating with Product, Engineering, Sales, and other cross-functional teams in a fast-paced environment.

Nice To Haves

Experience with ad-serving logic, prioritization, or yield optimization is a plus.
Experience troubleshooting URLs, redirects, deep links, or other web-based user journeys is a plus.

Responsibilities

Build, maintain, and automate accurate, timely recurring reports that provide visibility into ad performance, delivery, revenue, and business trends.
Create custom reports, templates, dashboards, and other tools that give teams reliable, accessible insights and reduce manual work.
Monitor campaign delivery and advertising platform performance, identify unusual patterns early, and address issues before they affect results.
Investigate and resolve ad-serving, tracking, and platform issues, documenting findings and escalating when appropriate to minimize disruption and maintain strong service levels.
Analyze campaign performance, yield, and revenue opportunities, and provide actionable recommendations that support better business decisions.
Traffic, QA, and launch test campaigns across ad-serving and measurement platforms, ensuring campaigns are accurate and perform as expected.
Support Sales with timely, accurate campaign forecasting, performance insights, and contract-related materials.
Partner with Product and Engineering to develop, test, troubleshoot, and launch new advertising products and features with dependable operational support.
Investigate deep-linking issues and help ensure users reach the correct dealer and vehicle pages.
Identify recurring operational challenges, recommend practical solutions, and support improvements to product quality, platform performance, and team workflows.