Ad Review & Integrity Specialist

Snap Inc.•Los Angeles, CA

1d•$25 - $43•Hybrid

About The Position

The Review Operations team, part of Snap’s Global Policy and Platform Operations, focuses on moderating publicly facing content on Snapchat. This team ensures a safe experience for users engaging with content on Spotlight, Discover, or advertisements. They assess content against Community Guidelines, Advertising Policies, and Terms of Service, working with Legal, Policy, and Engineering teams to reinforce these guidelines and provide safe, relevant, and engaging content experiences. This role is for an Ad Review & Integrity Specialist to join the Review Operations team. The specialist will assess Snap Ad submissions for policy, safety, and technical risks, ensuring compliance with Snap’s advertising policies, community guidelines, and platform requirements. They will manage review queues, prioritize work against SLAs and throughput targets, and maintain high-quality approval decisions while escalating trends to leadership. The role involves handling advertiser and Sales-facing support via Salesforce for rejection clarifications, expedited reviews, and policy questions. Collaboration with Product, Engineering, and Technical Ad Support teams is expected to resolve tooling issues and improve review workflows. The specialist will use data and analytical skills to identify trends, monitor performance, and drive decision-making. Project management for moderation and product initiatives, quality audits on AI models, and assisting other teams with localization and translation projects are also key responsibilities.

Requirements

Excellent English reading and writing proficiency
Customer Support, Moderation, or Policy experience
Able to work independently while also operating as a collaborative team player
Passion for Snapchat, and up for the challenge of building something from the bottom up
Bachelor’s degree or equivalent work experience
0 - 1+ years of B2B experience
Experience working with Zendesk, Salesforce, JIRA, or other ticket management systems

Nice To Haves

Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends
Fluent in a foreign language
Customer-driven with a passion for supporting Snapchatters

Responsibilities

Assess Snap Ad submissions to identify policy, safety, and technical risks, and ensure ads comply with Snap’s advertising policies, community guidelines, and platform requirements
Manage the review queues and prioritize work against team SLAs and throughput targets
Maintain high-quality approval decisions and escalate questionable ads and creative trends to leadership
Handle advertiser and Sales-facing support through Salesforce, including rejection clarifications, expedited review, and policy questions
Work with the Product, Engineering, and Technical Ad Support teams to resolve tooling issues and improve review workflows
Use data and analytical tools/skills to identify emerging trends, monitor performance, and help drive decision-making
Project manage key moderation and product initiatives with tight deadlines and shifting priorities
Perform quality audits on AI models and surface trends to team leads
Assist other Snap teams with localization and translation projects to maintain review quality across markets