Ad Review & Integrity Specialist

Snapchat•Santa Monica, CA

6h•Onsite

About The Position

The Review Operations team, part of Snap’s Global Policy and Platform Operations organization, focuses on moderating publicly facing content on Snapchat. This team ensures that every Snapchatter’s experience is safe, whether they are engaging with content on Spotlight, a creator on Discover, or an advertisement. The team assesses content against Snap’s Community Guidelines, Advertising Policies, and Terms of Service, working with Legal, Policy, and Engineering counterparts to reinforce these guidelines across all content types. This role empowers Snapchatters to have safe, relevant, and engaging experiences with content on Snapchat. We are looking for an Ad Review & Integrity Specialist to join this team.

Requirements

Excellent English reading and writing proficiency
Customer Support, Moderation, or Policy experience
Able to work independently while also operating as a collaborative team player
Passion for Snapchat, and up for the challenge of building something from the bottom up
Bachelor’s degree or equivalent work experience
0 - 1+ years of B2B experience
Experience working with Zendesk, Salesforce, JIRA, or other ticket management systems

Nice To Haves

Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends
Fluent in a foreign language
Customer-driven with a passion for supporting Snapchatters

Responsibilities

Assess Snap Ad submissions to identify policy, safety, and technical risks, and ensure ads comply with Snap’s advertising policies, community guidelines, and platform requirements
Manage the review queues and prioritize work against team SLAs and throughput targets
Maintain high-quality approval decisions and escalate questionable ads and creative trends to leadership
Handle advertiser and Sales-facing support through Salesforce, including rejection clarifications, expedited review, and policy questions
Work with the Product, Engineering, and Technical Ad Support teams to resolve tooling issues and improve review workflows
Use data and analytical tools/skills to identify emerging trends, monitor performance, and help drive decision-making
Project manage key moderation and product initiatives with tight deadlines and shifting priorities
Perform quality audits on AI models and surface trends to team leads
Assist other Snap teams with localization and translation projects to maintain review quality across markets