Senior Accounts Receivable Analyst
About The Position
We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- Bachelor's degree in accounting or equivalent required
- 5+ years of full cycle Accounts Receivable / Billing Operations experience
- Proficiency in Microsoft Excel required
- Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
- Attention to detail and high level of accuracy
- Excellent communication skills, both written and verbal; position is highly visible in the company
Nice To Haves
- Experience in Salesforce, NetSuite and Tableau a plus
Responsibilities
- Manage the accounts receivable collections process for assigned book of business
- Analyze customer payment patterns and aging reports to identify trends and potential issues
- Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
- Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
- Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
- Help customers understand their bills, which vary with usage and plan type
- Assist with external audit, compliance and special projects as necessary
- Provide guidance and mentorship to junior members of the accounts receivable team.
Benefits
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, training, and career pathing
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
- healthcare
- dental
- parental planning
- mental health benefits
- a 401(k) plan and match
- paid time off
- fitness reimbursements
- a discounted employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
