Senior Account Technology Strategist

Microsoft•Los Angeles, CA

7d•$106,400 - $222,600

About The Position

Microsoft’s Enterprise Team focuses on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and great customer experience and revenue growth for Microsoft. The Senior ATS is at the forefront of our digital transformation efforts for our enterprise customers. You will work exclusively to support the business of customers, map business scenarios to the technical foundation, understand and translate the customer priorities and desired outcomes, and orchestrate resources in the customer’s digital journey. Senior ATS' technical acumen enables customers to do business in new disruptive ways. You will drive the adoption of Microsoft Azure Cloud, Modern Workplace solutions, and Microsoft Dynamics 365 and you will be the owner of the IT Decision Maker (ITDM) relationship and act as a virtual CTO. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 9+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
6+ years experience in relevant customer industry (Telco, Media, Gaming)
6+ years experience in digital transformation, or using technology to drive customer business outcomes.

Responsibilities

Synthesizes and combines various business and industry insights from their team, global best practices, proof points from experience/case studies with countries and/or regions, and deep industry expertise related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning.
Applies deep expertise and thought leadership to identify the right Industry Sales Kits and industry partners within the customer's vertical industry.
Provides Account thought leadership inclusive of information technology, business strategy knowledge, and technology landscape, and shares best practices internally while providing coaching to subsidiary resources.
Creates security thought leadership with the customer's executives using the Microsoft Security and Zero Trust narratives and engages TDM and BDM stakeholders to position security as a business enabler and instill a security mindset in all aspects of the customer's technology landscape.
Maintains and leverages a broad knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs.
Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams across all levels of the organization.
Leads analysis of overall customer situation for some of the largest and most complex accounts, and advises on gaps that would benefit from Microsoft solutions, using an understanding of the business strategies and outcomes that technology can support.
Creates trusted, long-term multi-horizon technological and business roadmaps for highly prominent, challenging, and/or strategic accounts based on a deep understanding of business and technology priorities and the customer's industry landscape.
Creates, develops, and drives opportunities based on industry best practices.
Leads technical teams for driving opportunities including Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary.
Leads the customer journey into the era of AI and Industrial Metaverse by creating a targeted approach tailored to their current business requirements and positions Microsoft as a leader for the future, both for accelerating productivity as well as helping the customer create new capabilities to support their business.
Acts as the customer's Technology Mentor in established relationships with senior leaders including technical decision makers (TDMs) and/or business decision makers (BDMs) at the Chief X Officer (CXO)-level.
Leads customer business transformations through digital technologies for assigned accounts to drive business outcomes and create business value for customers by understanding customer industry and position to provide guidance and to challenge customer thinking with innovative ideas that showcase the need for change and new strategic direction, and proactively involves corporate and cross-industry resources to drive customer transformation.
Helps customer technical specialists build the message to sell Microsoft offerings to other parts of their business.
Orchestrates internal teams and partner ecosystem to ensure sufficient technical resources for demand generation, when appropriate.
Establishes best practices and standards around account planning and review for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives.
Coordinates highly complex extended account teams and drives forecasting and tracking of the business.
Leads customer technology engagement by motivating and inspiring technical resources of customer, partner, and Microsoft towards customer’s business transformation.
Uses existing and new readiness resources and demonstrates expertise in creating enablement plans for large and high-stakes customers, and all-up Microsoft business.