Senior Account Specialist

Ellsworth Corporation • Germantown, WI

15d • Hybrid

About The Position

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Account Specialist opportunity at Ellsworth Adhesives. This role reports into Glue Dots International, an Ellsworth Corporation company located in Germantown, WI. This role works an in-office/hybrid work schedule in our Germantown facility Are you passionate about driving product performance across retail and e-commerce channels? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. You will assist with distributor and retail buyer relationships for the Consumer products division of a Business Unit while driving performance across both retail and e‑commerce channels. This role blends customer engagement, data analysis, and product management—supporting sales activities, optimizing e‑commerce strategies, and providing key Voice of Customer insights.

Requirements

• 5 - 7 years of related professional experience
• Bachelor’s degree (college or technical) in a related field of study
• Basic computer skills: MS Office Suite, Internet, email, retail portals, E-Commerce platforms and Dynamics 365 Business Central
• Effective verbal and written communication skills
• Ability to independently problem-solve and apply critical thinking
• Ability to synthesize complex or diverse information to make optimal decisions
• Travel- minimal; occasional travel for trade shows or partner meetings

Responsibilities

• Maintains distributor and retail buyer relationships by participating in various sales functions, such as customer presentations, trade shows and other industry events
• Collaborates internally and with third-party partners on E-commerce optimization
• Analyzes market and sales data to provide Voice of Customer information internally
• Monitor and respond to customer feedback, ensuring corrective actions are implemented.
• Partner with accounting to resolve chargebacks, disputes and outstanding balances
• Assists new product development efforts for Consumer products of a Business Unit by testing products, obtaining feedback from Focus groups or creative makers and by doing research on current trends and demographics

Benefits

• As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees