Senior Account Services Manager

East West Bank • Santa Clara, CA

1d

About The Position

East West Bank has served as a pathway to success since 1973, with over 110 locations across the U.S. and Asia, acting as a premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals guide businesses and community members on both sides of the Pacific in exploring new markets and creating new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Requirements

• Bachelor's degree required; preference for Finance, Accounting, Business, Economics, or a related field.
• Ideally 3-5 years of banking experience.
• Experience evaluating or managing payment industry clients preferred.
• Knowledge of Visa Direct, TPPP, digital wallets, and cross-border payments highly desirable.
• Understanding of credit, operational, compliance, and BSA/AML risks.
• Strong analytical and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Professional proficiency in Mandarin preferred; Cantonese is a plus.
• Familiarity with Asia-Pacific markets and cross-border payment activities desirable.
• Applicants must have legal authorization to work in the United States.
• We do not offer visa sponsorship at this time.

Responsibilities

• Manage and oversee the deposit and loan portfolio in partnership with Relationship Managers.
• Serve as the primary day-to-day contact for existing clients, responding to requests and questions, and facilitating client onboarding in both the U.S. and Asia in an expedient and efficient manner.
• Gather and analyze portfolio data for senior management in partnership with the Business Unit Manager and Relationship Managers, and present findings to BSA/Compliance for review and approval.
• Evaluate, monitor, and manage payment-related business relationships, including Visa Direct, TPPP, Alipay, TikTok, Tencent Pay, and Supply Chain Financing programs.
• Analyze transaction flows, payment volumes, client business models, and associated risks.
• Partner with Treasury Management, Operations, Risk Management, Compliance, and BSA teams.
• Prepare portfolio reviews, business analyses, and management reports.
• Support cross-border payment initiatives.
• Identify cross-selling opportunities across banking products.
• Provide guidance regarding banking and payment-related solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior