Senior Account Manager, Client Services

Influencer • New York, NY

3d • $88,000 - $104,500 • Hybrid

About The Position

The Senior Account Manager works within Influencer’s Client Services team, overseeing and executing influencer marketing campaigns after sale and delivering high-quality client service. The role partners with the Account Director and Senior Account Director to manage client communication, campaign execution, meetings, budgets, creator relationships, and post-campaign reporting. It also supports new business and upsell opportunities and contributes to client and business KPI targets.

The position is based in New York with a hybrid schedule requiring in-person work twice per week. In the first few months, the Senior Account Manager is expected to build relationships with the team, learn campaign processes and systems, develop an understanding of creator communications and negotiations, manage creator-related work, and begin supporting client communications with guidance from the manager.

Influencer is a global creator marketing agency founded in 2015. The company has more than 200 team members speaking 30 languages across North America, Europe, and the Middle East, and has delivered more than 6,000 campaigns. It works across creative, media, and commerce and uses its AI-driven Waves operating system.

Requirements

• At least 5 years of experience working in an agency or brand in client services, influencer marketing, and/or talent marketing.
• Experience in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience working with CPG brands.
• Experience identifying and sourcing creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Experience scoping and planning content calendars based on creator rates and client KPIs.
• Experience with creator and/or creator-agency outreach.
• Experience executing campaigns across social platforms, including TikTok, Meta, YouTube, Pinterest, and Snap.
• Experience handling multiple campaign responsibilities and projects simultaneously.
• Experience delivering post-campaign analysis presentations and reports.
• Experience reviewing legal agreements with creators and brands, with an understanding of usage and payment terms.
• Experience with revenue recognition systems and processes.
• Commercial awareness, attention to detail, organization, confidence, professionalism, dynamism, and excellent communication skills.
• Comfort with spreadsheets, numbers, and data analysis.
• Comfort leading client calls, presentations, and conversations.
• Ability to be nimble, forward-thinking, strategic, and comfortable with ambiguity.
• Positive, collaborative approach and leadership qualities.
• Passion for influencer marketing and desire to contribute to a fast-growing company.

Nice To Haves

• Experience and knowledge of CRM tools such as HubSpot and Salesforce.
• Experience designing presentation decks.

Responsibilities

• Oversee execution of assigned influencer marketing campaigns.
• Collaborate with other Client Services team members on campaign execution.
• Take client-facing ownership alongside the Account Director and Senior Account Director to support consistent communication and post-sale success.
• Join, lead, and support key client meetings.
• Collaborate on new business and client upsell opportunities.
• Support achievement and exceedance of monthly client and business KPI targets.
• Lead influencer contract negotiations and management.
• Support the Account Director with budget management, forecasting, and tracking project cash flow, campaign spending, and cost of service.
• Lead development of post-campaign analysis reports and present them to clients in partnership with the Insights & Measurement Team.
• Maintain a focus on high-quality client service and work output.
• Draft creator contracts using internal processes and platforms; support creator briefs and creator-list delivery, including outreach negotiations and creator management.
• Share creator guidelines across campaigns and support creator communications, concept and content review, and onboarding to Waves.
• Answer client questions and support client communications on calls and by email, initially with help from the manager.

Benefits

• Medical benefits through Insperity.
• Wellbeing support, including an Employee Assistance Program and mental health coverage.
• 401(k) with an opportunity for employer matching.
• 22 days of paid time off, plus federal holidays that can be flexed to individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed