Senior Account Manager, Client Services

Influencer • New York, NY

2d • Hybrid

About The Position

The Senior Account Manager works within the Client Services team to oversee and execute influencer marketing campaigns after sale, delivering high-quality client service. The role involves taking ownership of campaign execution and client communications alongside the Account Director and Senior Account Director, collaborating with teammates, and supporting client growth and business objectives. The position covers a broad range of campaign elements, including creator selection and management, contracts, paid strategy, affiliate marketing, measurement, and post-campaign reporting. The role is based in New York with a hybrid schedule requiring in-person work twice per week.

Requirements

• At least 5 years of experience working in an agency or brand in client services, influencer marketing, and/or talent marketing.
• Experience in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience working with CPG brands.
• Experience identifying and sourcing creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Experience scoping and planning content calendars based on creator rates and client KPIs.
• Experience in creator and/or creator-agency outreach.
• Experience executing campaigns across social platforms, including TikTok, Meta, YouTube, Pinterest, and Snap.
• Experience managing multiple campaign responsibilities and projects simultaneously.
• Experience delivering post-campaign analysis presentations and reports.
• Experience reviewing legal agreements with creators and brands, with an understanding of usage and payment terms.
• Experience with revenue recognition systems and processes.
• Commercial awareness; attention to detail; organization; confidence; professionalism; dynamism; and strong communication skills.
• Comfort with spreadsheets, numbers, and data analysis.
• Comfort leading client calls, presentations, and conversations.
• Ability to work strategically and proactively, adapt to ambiguity, collaborate, and demonstrate leadership qualities.
• Passion for influencer marketing and desire to contribute to a growing company.

Nice To Haves

• Knowledge of CRM tools such as HubSpot and Salesforce.
• Experience designing decks.

Responsibilities

• Oversee execution of specific influencer marketing campaigns.
• Collaborate with Client Services teammates to support campaign execution.
• Take on client-facing ownership and responsibilities alongside the Account Director and Senior Account Director, supporting consistent communication and post-sale success.
• Join, lead, and support key client meetings.
• Collaborate on new business and client upsell opportunities.
• Support achievement of monthly client and business KPI targets.
• Lead influencer contract negotiations and management.
• Support the Account Director with budget management, forecasting, and tracking project cash flow, campaign spending, and cost of service.
• Lead development of post-campaign analysis reports and present them to clients in partnership with the Insights & Measurement Team.
• Maintain a focus on high-quality client service and work output.
• Draft creator contracts, develop creator briefs, deliver creator lists, conduct outreach and negotiations, manage creators, and share creator guidelines across campaigns.
• Support client communications on calls and by email and answer client questions when on-ground, with manager support.

Benefits

• Medical benefits through Insperity.
• Wellbeing support, including an Employee Assistance Program (EAP) and mental health coverage.
• 401(k) with match opportunity.
• 22 days of paid time off, plus federal holidays that can be flexed to suit employees' needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed