Senior Account Manager

Kaseya Careers•Miami, FL

About The Position

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Kaseya is seeking a highly motivated and results-oriented Senior Account Manager to drive strategic growth within an established portfolio of customers. In this role, you will be responsible for expanding existing client relationships, identifying complex upsell and cross-sell opportunities, and serving as a trusted advisor to key stakeholders. The ideal candidate is an experienced sales professional with a proven track record of managing larger accounts, exceeding revenue targets, and driving long-term customer value through consultative account management.

Requirements

3+ years of B2B sales, account management, or customer growth experience, preferably within a SaaS, technology, or IT solutions environment.
Proven track record of consistently meeting or exceeding revenue quotas and driving account expansion.
Strong consultative selling, negotiation, and relationship-building skills.
Ability to navigate complex sales cycles and develop strategic account plans.
Excellent organizational, presentation, interpersonal, and communication skills.
Proficiency with CRM platforms, preferably Salesforce.
Strong analytical and forecasting capabilities with a data-driven approach to decision-making.
Self-motivated, competitive, coachable, and able to thrive in a fast-paced, performance-driven environment.

Nice To Haves

Experience selling into Managed Service Providers (MSPs) and IT professionals
Familiarity with IT management, cybersecurity, backup, networking, or cloud solutions.
Demonstrated success managing high-value customer portfolios and driving multi-product adoption.

Responsibilities

Own and grow a portfolio of existing accounts by identifying and executing upsell, cross-sell, and expansion opportunities across Kaseya’s product portfolio.
Develop and implement account growth strategies that align with customer business objectives and drive incremental revenue.
Build and maintain strong relationships with key decision-makers, executive stakeholders, and influencers within assigned accounts.
Act as a trusted advisor, providing strategic guidance and aligning Kaseya solutions with customer priorities and long-term goals.
Conduct regular business reviews, account planning sessions, and executive-level meetings to uncover new opportunities and strengthen customer engagement.
Navigate complex sales cycles and coordinate internal resources to maximize account growth and customer retention.
Monitor customer adoption, usage trends, and business outcomes to identify risks and opportunities for expansion.
Drive strategic initiatives to increase product adoption and maximize customer value realization.
Consistently exceed assigned revenue targets through proactive account management and strategic opportunity development.
Maintain accurate forecasts and pipeline management while contributing to regional and organizational revenue objectives.
Partner closely with Customer Success, Solutions Engineering, Product, and Sales leadership teams to deliver exceptional customer experiences and support expansion initiatives.
Advocate for customer needs internally while ensuring alignment with business objectives.
Utilize Salesforce to manage account activity, opportunities, forecasts, and pipeline health.
Maintain accurate records and reporting to support strategic planning and revenue forecasting.