Senior Account Manager

Invoca•Los Angeles, CA

19d•$100,000 - $130,000

About The Position

Invoca is seeking an experienced Senior Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. The role is responsible for executing retention and expansion goals across Invoca’s multi-product suite, ensuring customer renewals, maturity, and growth. It is a high-intensity, customer-facing position that involves building direct customer relationships, owning outcomes, and working remotely as well as traveling on-site to establish executive alignment.

Requirements

At least 5 years of on-quota B2B SaaS experience selling marketing technology or ad technology to large, complex organizations, including managing a small book of business.
Track record of owning outcomes, achieving quota, and navigating complex organizations.
Experience with a modern SaaS sales technology stack, including Salesforce, customer success platforms, and business intelligence tools.
Experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
Strong written and verbal communication skills, including the ability to create clear, polished proposals and presentations.
Willingness and ability to travel regularly to meet customers in person.

Nice To Haves

Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Responsibilities

Manage strategic enterprise accounts across the customer lifecycle, owning renewal and expansion outcomes with a long-term, win/win approach.
Conduct business reviews, 180-day renewal milestones, and value touchpoints on schedule, with thorough preparation and follow-through.
Develop and execute strategic account plans to drive platform adoption, identify expansion opportunities, and surface risks proactively.
Own and report renewal, expansion, and retention forecasts with at least one full quarter of forward visibility.
Facilitate transitions of new accounts from Account Executives to Account Management, maintaining relationship continuity and momentum.
Partner with Customer Success and Support on Customer Success Plans and maturity growth models.
Demonstrate and quantify Invoca’s platform value to stakeholders, from marketing staff to C-suite executives, and build business cases for renewal and growth.
Build networks of internal champions and executive allies through multi-threading within customer accounts.
Create and deliver presentations, proposals, and software demonstrations tailored to enterprise audiences.
Travel to focus and growth accounts to build executive relationships and deepen partnerships.
Negotiate and close renewals and expansion opportunities.
Maintain accurate, current Salesforce forecasts, activity logs, and next steps.
Respond reliably to internal and customer blockers, prioritizing them and replying within the same business day.

Benefits

Flexible paid time off.
16 U.S. paid holidays, including a winter break.
Medical, dental, and vision coverage with multiple plan options.
Fertility assistance.
401(k) plan through Fidelity with a company match of up to 4%.
Stock options.
Mental health support through the SpringHealth program.
Up to 12 weeks of 100% paid family leave for baby bonding, adoption, and caring for family members.
Up to 12 weeks of 100% paid medical leave for childbirth and medical needs.
A bonus for long-term team members after 7 years of service.
Wellness subsidy applicable to gym memberships, fitness classes, and more.