Senior Account Manager

Invoca • San Francisco, CA

1d

About The Position

Invoca is hiring an experienced Senior Account Manager as an individual contributor to manage a portfolio of corporate and mid-market accounts. The role owns customer retention, renewals, and expansion across Invoca’s multi-product suite, supporting customer maturity and long-term growth. It is a high-intensity, customer-facing position involving direct customer relationships, executive alignment, and regular travel to meet customers on-site. The Account Management team works closely with Solution Engineers, Customer Success, and Support to drive platform adoption and maximize customer lifetime value.

Requirements

• At least 5 years of on-quota B2B SaaS experience selling marketing technology or advertising technology to large, complex organizations.
• Experience managing a small book of business.
• Track record of owning outcomes, hitting quota, and navigating complex organizations.
• Experience with a modern SaaS sales technology stack, including Salesforce, customer success platforms, and business intelligence tools.
• Experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
• Strong written and verbal communication skills, including the ability to create polished proposals and presentations.
• Willingness and ability to travel regularly to meet customers in person.

Nice To Haves

• Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Responsibilities

• Manage strategic enterprise accounts across the customer lifecycle, owning renewal and expansion outcomes.
• Conduct business reviews, 180-day renewal milestones, and value touchpoints on schedule, with strong preparation and follow-through.
• Develop and execute account plans that drive adoption, identify expansion opportunities, and surface risks proactively.
• Own and report renewal, expansion, and retention forecasts with at least one full quarter of forward visibility.
• Coordinate transitions of new accounts from Account Executives into Account Management.
• Partner with Customer Success and Support to create and deliver Customer Success Plans and maturity growth models.
• Demonstrate and quantify platform value to stakeholders, from marketing staff to C-suite executives, to support renewals and growth.
• Build networks of internal champions and executive allies within customer accounts.
• Create and deliver presentations, proposals, and software demonstrations tailored to enterprise audiences.
• Travel to focus and growth accounts to develop executive relationships and deepen customer partnerships.
• Negotiate and close renewal and expansion opportunities.
• Maintain accurate, up-to-date Salesforce forecasts, activity logs, and next steps.
• Respond reliably to internal and customer blockers within the same business day.

Benefits

• Flexible paid time off.
• 16 U.S. paid holidays, including a winter break.
• Medical, dental, and vision coverage with multiple plan options.
• Fertility assistance.
• 401(k) plan with company match of up to 4%.
• Stock options.
• Mental health support through SpringHealth.
• Up to 12 weeks of 100% paid family leave for baby bonding, adoption, and caring for family members.
• Up to 12 weeks of 100% paid medical leave for childbirth and medical needs.
• Bonus for long-term team members after 7 years of service.
• Wellness subsidy applicable toward gym memberships, fitness classes, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed