Senior Account Manager - Start Hearing

Starkey • Eden Prairie, MN

15d • $100,870 - $136,500 • Onsite

About The Position

Starkey is hiring a Senior Account Manager for its Start Hearing business in Eden Prairie, Minnesota. Starkey manufactures and distributes hearing technologies and serves markets worldwide. This role manages account management and sales activities, grows revenue from existing accounts, and works with the business development team to win and implement new accounts. It ensures contractual requirements for hearing aids, testing, and services are fulfilled while leading a high-performing, results-driven team and delivering strong customer service.

Requirements

• Bachelor’s degree in business, operations, or a related field.
• 7–10 years of progressively more complex experience in health care, health insurance, or the medical device industry.
• Knowledge of health care industry trends.
• Knowledge of claims and credentialing systems.
• Effective leadership skills.
• Excellent communication and presentation skills.
• Team-building skills.
• Ability to use initiative.
• Strong planning and problem-solving skills.
• Ability to understand technical information and communicate it to a variety of disciplines.
• Excellent organizational skills.
• Ability to adapt to a changing marketplace.
• Ability to work effectively with people in person and by telephone.

Nice To Haves

• Master’s degree or MBA.

Responsibilities

• Manage commercial account operations to achieve revenue targets and prioritize key accounts.
• Develop strategies for payer business, including discount, workers’ compensation, funded, and direct-to-consumer programs.
• Measure KPIs and manage performance against targets.
• Develop marketing and communication strategies with key accounts to increase awareness of hearing health care.
• Conduct quarterly business reviews with accounts to communicate the value delivered to their members.
• Process marketing fees and revenue sharing in accordance with contractual requirements.
• Participate in audits to ensure payer expectations are met.
• Work with internal stakeholders to support teams and maintain or improve processes.
• Ensure pricing, products, call center, and claims support the payer experience.
• Promote a team-oriented culture, timely business processes, knowledge sharing, and performance against KPIs.
• Anticipate external changes, drive internal change, and clarify the roadmap to strategic targets.
• Support production planning and ensure the business unit is adequately resourced.
• Assist with business development and new sales.
• Communicate Starkey’s value proposition to prospective accounts.
• Review operational and contractual terms to confirm the company can meet payer and member needs.
• Create and communicate a sales pipeline and assist in developing a sales plan.
• Research payers in the market.
• Supervise 1–3 employees.
• Perform other duties and responsibilities as assigned.

Benefits

• Performance-based bonus eligibility; payout is not guaranteed.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Employee assistance plan.
• Hearing aid benefits.
• Paid time off.
• Paid holidays.
• Paid floating holidays.
• Paid volunteer service day.
• Paid paternity leave.
• Paid maternity leave.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior