Senior Account Manager - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, CA

1d•Hybrid

About The Position

This is a service position. The primary function of this position is to provide the highest quality service to customers and cross sell within the existing book of business. The Senior Account Manager (SAM) will be the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers. Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling all the inside service work associated with the client’s accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. The Senior Account Manager (SAM) should have experience in all areas of Commercial Entertainment insurance. As needed the SAM will coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems. The SAM is responsible for the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).

Requirements

Experience in all areas of Commercial Entertainment insurance.
Know the underwriting and rating procedure for all types of personal lines policies.
Proficient MS Office Suite (Word, Excel, Outlook)
Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chartis, ACE, Chubb, Fireman’s Fund
High school diploma is required
Current California Department of Insurance License
2-4 years of experience

Nice To Haves

College Degree preferred

Responsibilities

Provide the highest quality service to customers and cross sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers.
Address various coverage issues, contract analysis, and exposure analysis.
Issue auto ID cards and handle all inside service work associated with client accounts, including endorsement activity.
Handle routine coverage questions, problem-solving, and renewal control.
Prepare formal proposals and check and bind policies.
Coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems.
Ensure successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).
Quote new business and renewal options to every client, including higher limits of liability, higher deductible options, earthquake coverage, flood coverage, increased mold coverage, identity theft coverage, umbrella or excess liability/excess uninsured/underinsured coverage, employment practices liability/board of directors and officers coverage, inland marine coverage, guaranteed replacement cost, equipment breakdown coverage, and enhanced auto coverages.
Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses, all in conjunction with AE or Producer.
Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts.
Immediately update Summary of Insurance for existing clients.
Remarket accounts as directed and follow up with AE or Producer.
Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.
Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines.
Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc.
Check policies for accuracy and all applicable endorsements.
Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.