Senior Account Manager - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, IN

1d•Hybrid

About The Position

The Senior Account Manager (SAM) on the Commercial Entertainment team is a service-oriented role responsible for providing the highest quality service to customers and cross-selling within the existing book of business. The SAM acts as the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers. Responsibilities include addressing coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling inside service work, managing endorsement activity, answering routine coverage questions, problem-solving, renewal control, preparing formal proposals, and checking and binding policies. The SAM must have experience in all areas of Commercial Entertainment insurance and coordinate with Account Executives/Sr. Account Executives/or Producers on strategic account issues. The role also involves ensuring the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).

Requirements

Experience in all areas of Commercial Entertainment insurance.
Know the underwriting and rating procedure for all types of personal lines policies.
Proficient MS Office Suite (Word, Excel, Outlook).
Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chartis, ACE, Chubb, Fireman’s Fund.
High school diploma required.
Current California Department of Insurance License.
2-4 years of experience.

Nice To Haves

College Degree preferred.

Responsibilities

Provide the highest quality service to customers.
Cross-sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Address various coverage issues.
Perform contract analysis.
Conduct exposure analysis.
Issue auto ID cards.
Handle all inside service work associated with client accounts.
Manage all endorsement activity.
Respond to routine coverage questions.
Problem-solve client issues.
Manage renewal control.
Prepare formal proposals.
Check and bind policies.
Coordinate with Account Executives/Sr. Account Executives/or Producers on strategic account issues and potential problems.
Ensure successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).
Quote new business and renewal options to every client, including higher limits of liability, higher deductible options, earthquake coverage, earthquake deductible buy back coverage, flood coverage, excess flood coverage, increased mold coverage, identity theft coverage, umbrella or excess liability/excess uninsured/underinsured coverage, employment practices liability/board of directors and officers coverage, inland marine coverage, guaranteed replacement cost, equipment breakdown coverage, and enhanced auto coverages.
Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses.
Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts.
Immediately update Summary of Insurance for existing clients.
Remarket accounts as directed and follow up with AE or Producer.
Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.
Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines.
Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc.
Check policies for accuracy and all applicable endorsements.
Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.