Senior Account Manager - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, CA

1d•Onsite

About The Position

Momentous Insurance, A Marsh McLennan Agency, is seeking a Senior Account Manager for their Commercial Entertainment team. This is a full-time, non-exempt service position. The primary function is to provide high-quality service to customers and cross-sell within the existing book of business. The Senior Account Manager (SAM) acts as the day-to-day liaison between Momentous Insurance (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers. The SAM should have experience in all areas of Commercial Entertainment insurance and will coordinate with Account Executives/Sr. Account Executives/or Producers on strategic account issues and potential problems. The role also involves ensuring the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).

Requirements

High school diploma
Experience in all areas of Commercial Entertainment insurance
Know the underwriting and rating procedure for all types of personal lines policies
Ability to quote new business and renewal options for various coverages
Ability to prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses
Ability to prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts
Ability to immediately update Summary of Insurance for existing clients
Ability to remarket accounts as directed and follow up with AE or Producer
Ability to maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients
Adherence to all MIB electronic and EPIC procedures
Ability to handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines
Ability to prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc.
Ability to check policies for accuracy and all applicable endorsements
Knowledge and up-to-date utilization of carrier websites, carrier communications, new coverage options and billing procedures

Nice To Haves

College Degree
Current California Department of Insurance License
2-4 years of experience
Proficient MS Office Suite (Word, Excel, Outlook)
Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chartis, ACE, Chubb, Fireman’s Fund

Responsibilities

Provide the highest quality service to customers
Cross sell within the existing book of business
Act as the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers
Address various coverage issues
Perform contract analysis
Perform exposure analysis
Issue auto ID cards
Handle all the inside service work associated with the client’s accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies
Coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems
Ensure the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s)
Know the underwriting and rating procedure for all types of personal lines policies
Quote new business and renewal options to every client to include: Higher limits of liability, Higher deductible options, Earthquake coverage, Earthquake deductible buy back coverage, Flood coverage, Excess flood coverage, Increased mold coverage, Identity theft coverage, Umbrella or excess liability/excess uninsured/underinsured coverage, Employment practices liability/board of directors and officers coverage, Inland marine coverage, Guaranteed replacement cost, Equipment breakdown coverage, Enhanced auto coverages
Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses, all in conjunction with AE or Producer
Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts
Immediately update Summary of Insurance for existing clients
Remarket accounts as directed and follow up with AE or Producer
Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures
Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines
Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc.
Check policies for accuracy and all applicable endorsements
Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures