Commercial Insurance Account Manager

The Jonus Group•Knoxville, TN

1d•Hybrid

About The Position

Seeking a dedicated and detail-oriented Account Manager - Commercial Insurance to join a team. The ideal candidate will play a pivotal role in fostering and maintaining strong client relationships, ensuring responsive service, and driving account retention for the commercial business clients. This position also involves providing comprehensive support to agents in managing client insurance needs. If you are a self-starter with a passion for delivering exceptional customer service and a strong understanding of the commercial insurance industry, we encourage you to apply.

Requirements

High school diploma or equivalent; a college degree is preferred.
1-3 years of experience in commercial insurance.
Strong knowledge of the commercial insurance industry, underwriting, and rating procedures.
Holds an active P&C (Property and Casualty) insurance license.
Strong communication, interpersonal, and organizational skills.
Self-motivated with the ability to work independently and as part of a team.
Proficiency in Microsoft Office (Word, Excel, and Outlook).
Strong risk management skills, including claims handling.
Ability to build and maintain strong client relationships, problem-solve, and document follow-ups.
Commitment to compliance with applicable laws and regulations.

Nice To Haves

a college degree is preferred

Responsibilities

Managing the renewal process by coordinating communication between clients, agents, and partner carriers.
Facilitating the marketing process and ensuring effective communication with all stakeholders.
Reviewing insurance requirements in client contracts and advising on compliance needs.
Collaborating with underwriters to obtain quotes for additional insurance coverage.
Building and maintaining strong client relationships, addressing concerns, and providing solutions.
Educating clients on coverage, exclusions, and exposures while maintaining accurate documentation.
Preparing proposals, applications, and other necessary documents, ensuring timely responses.
Producing binders, certificates, policies, and related items with accuracy and efficiency.
Engaging in client risk management and claims processes, facilitating communication between carriers, clients, and agency personnel.
Preparing insurance summaries, schedules, and proposals.
Verifying the accuracy of processed endorsements and taking corrective actions as needed.
Explaining audit procedures to clients and reviewing interim reports for credibility and coverage adequacy.
Staying updated on industry developments and changes in coverage.
Maintaining accurate and current electronic files to avoid potential errors and omissions.
Seeking referrals from existing clients to generate new business opportunities.
Performing other duties as required to support client retention and agency practices, including occasional travel to client facilities.