Senior Account Manager

Daybreak • Los Angeles, CA

2d

About The Position

Daybreak is revolutionizing sleep health through innovative at-home solutions for obstructive sleep apnea (OSA). Our FDA-cleared platform includes a simple finger-worn sleep test and a custom-fit mandibular advancement device that eliminates the need for bulky CPAP machines, masks, or sleep labs. We empower individuals to reclaim restful sleep from home, managing everything from diagnosis to insurance navigation with a patient-first approach. Serving thousands of patients nationwide, Daybreak is committed to accessibility, clinical excellence, and life-changing outcomes in the telehealth space. Join us as we scale access to better sleep across both federal healthcare systems and clinical provider networks. Daybreak is seeking an experienced Senior Account Manager to support and scale strategic partnerships alongside our Account Executive team. This role is ideal for someone with a strong background in customer success, account management, or implementation within a high-growth technology or startup environment. We’re looking for a relationship-driven leader who can manage and grow enterprise partnerships, drive cross-functional alignment, and help scale operational success as the business grows.

Requirements

• 10+ years of experience in Account Management, Customer Success, Partnerships, or Implementation
• Experience managing enterprise or strategic accounts with contracts of $200K+ ARR/value
• Background working at a reputable technology company (Google, Meta, or similar high-performing tech/startup environments preferred)
• Startup or high-growth company experience strongly preferred
• Strong executive presence and communication skills
• Strategic thinker with the ability to lead, influence, and scale processes—not just execute tasks
• Proven ability to manage complex relationships and drive customer outcomes
• Highly organized, collaborative, and solutions-oriented

Nice To Haves

• Leadership-oriented mindset with strong operational awareness
• Comfortable working cross-functionally in fast-paced environments
• Effective at scaling accounts, systems, and customer relationships
• Passionate about building long-term partnerships and improving customer experience

Responsibilities

• Serve as a strategic partner to key accounts and customers post-sale
• Manage and grow enterprise-level partnerships and contracts valued at $200K+
• Partner closely with Account Executives in a 1:1 support model to ensure successful onboarding, implementation, retention, and expansion
• Lead customer success and implementation initiatives across multiple stakeholders
• Identify opportunities to improve scalability, operational efficiency, and customer experience
• Act as a trusted advisor to customers while coordinating internally across sales, operations, and leadership teams
• Support long-term account growth and partnership development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed