Senior Account Manager

Consumer Edge

8d•$140,000 - $150,000•Remote

About The Position

Join a dynamic team that's redefining consumer data analytics. We empower top investment firms and global brands with cutting-edge insights into consumer spending, leveraging privacy-compliant data across geographies. Our real-time intelligence and merchant-level data give clients a competitive edge—and you'll be at the forefront of it all. We're hiring a Senior Account Manager to own and grow our CPG and Grocery client portfolio. This isn't a renewals-only role. You'll be expected to identify whitespace within existing accounts and actively sell into it: new product lines, new teams, new use cases. You'll work directly with client stakeholders who use our data for real decisions like where to expand, how to price, and how to read competitive share shifts. The role reports into Corporate Account Management and is fully remote, working standard East Coast hours.

Requirements

6+ years in account management or client-facing roles at a data, SaaS, or research company, ideally with CPG, Grocery, or Retail clients.
A track record of growing accounts, not just retaining them. If you've carried an expansion or upsell number, we want to hear the specifics
Comfort selling to and negotiating with senior stakeholders (VP and above) inside large organizations
Working knowledge of Excel, PowerPoint, and Salesforce
Strong analytical instincts. You should be able to look at category or share data and immediately see the story and the pitch inside it
Sharp written and verbal communication. You listen well enough to catch what a client didn't say
A self-starter who doesn't need to be told to chase whitespace

Nice To Haves

Bonus points for Commerce Media experience
Bonus points if you bring commerce media experience/expertise

Responsibilities

Full lifecycle management of a CPG, grocery, retail and restaurant account book, with direct accountability for net revenue retention across renewals, upsells, and cross-sells
Building and executing against a defensible expansion plan for each account: mapping new buyers, identifying underused product lines, and proactively pitching them before the client asks
Serving as the senior point of contact for key accounts, developing relationships with executives beyond your original buyer, so the relationship survives champion turnover
Running contract negotiations and renewal conversations with a clear read on where there's room to expand scope, not just hold flat
Staying sharp on our product roadmap and translating new capabilities into specific pitches for specific clients, rather than generic feature updates
Keeping CRM and account records accurate so that leadership can trust the pipeline numbers
Partnering with Product, Marketing, Ops, and Customer Success to solve client problems fast and use those wins as expansion leverage
Feeding client and market intelligence back to AM leadership and Product so we're building what CPG, grocery, retail and restaurant clients actually need next