Senior Account Manager

JLL•Chicago, IL

7d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is a leading commercial real estate firm committed to delivering exceptional client experiences. Our Experience Management business line is dedicated to elevating our service offerings and ensuring seamless operations across various projects and accounts.

Requirements

Bachelor's Degree in Business, Hospitality, Marketing, or related field is preferred
Minimum of 7 years experience in luxury hospitality, event planning, high-end retail, fine dining, property management or related field
Minimum of 5 years management experience for hourly and salary level employees with growing level of responsibility and complexity
Professional demeanor and appearance
Strong business acumen
Proficiency in reading budgets, P&Ls, and other financial statements
Ability to recognize Accounting inconsistencies
Excellent verbal and written communication skills
Desire and ability to lead-by-example
Outstanding people skills, including the ability to lead meetings and present to groups
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Ability to meet deadlines
Ability to think quickly and efficiently when confronted with requests
Self-starter, motivated, takes initiative, and anticipates needs of others
General tech-savviness, specifically MS Office applications, iOS applications
Ability to analyze data and explain data visualizations
Treats all team members with respect and dignity
Ability to stay positive in ever-changing circumstances
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Manage daily operations for assigned accounts (Events and Marketing Managers, Community Managers, Event Coordinators, Concierges, Guest Services). Accounts will vary in complexity and may include more than one service offering per account.
Lead new account launches, including implementing SOPs, training, KPIs, and marketing materials, budgets. This role may also oversee the launch process for Account Managers
Conduct out-of-state travel (potentially 20%-60% weekly) for on-site support and client management.
Work with XM leadership on program strategies and stay current on market trends.
Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc.
Represent the company at conferences and industry networking events.
Understand current client priorities for the account/portfolio.
Serve as a subject matter expert and advisor to clients on value-add topics including revenue-generating opportunities, industry trends, new programming opportunities, local payrates, etc.
Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams.
Act as a liaison between vendors and the client.
Use annual allotted budget for client relationship-building initiatives.
Actively participate in business development ventures as requested by Senior Leadership.
Provide expertise to RFPs and lead account strategy sessions for new RFPs.
Participate in new business pitches as requested.
Identify potential new XM business opportunities.
Partner with Finance to complete annual and project budgets.
Manage contract budgets for each account.
Own the monthly financial package for each account.
Review all reports for accuracy before submitting to the client.
Approve A/R and A/P invoices for your accounts
Follow-up with PMs and clients for aging payments
Suggest new ways for XM to enhance services in alignment with client current and future goals, no less than once per quarter.
Review property priorities on an annual basis and add where applicable.
Serve as a mentor to new and/or more junior Account Managers.
Participate in and lead portions of Account Manager training.
Support new and/or more junior Account Managers with routine inquiries, tasks, account launches, etc.
Supervise staff/managers and ensure policies and procedures are being followed.
Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth.
Address performance concerns and conduct annual reviews.