Senior Account Manager

Hilb Group • Cranston, RI

18d • Onsite

About The Position

The Hilb Group is seeking a motivated and ambitious Senior Account Manager to join its team. This in-office position is based at the agency in Cranston, Rhode Island, and reports to the agency. The ideal candidate is motivated to succeed, well organized, able to prioritize, and able to work well with a team.

The Senior Account Manager proactively manages an assigned book of business and serves as the primary client relationship manager, with responsibility for overall account servicing and maintenance. The role addresses insurance coverage and policy questions, processes client service requests, coordinates with customers and carriers, and manages renewals and expirations.

The Hilb Group describes its culture as service-driven and focused on high performance, career development, and professional development. It is an equal opportunity employer that supports applicable nondiscrimination laws and maintains a zero-tolerance policy for unlawful harassment.

Requirements

• Must be insurance licensed.
• Previous experience as an Account Manager; benefits experience is preferred.
• High school diploma or bachelor's degree required.
• Excellent time management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to prioritize, stay organized, and work well with a team.

Nice To Haves

• Previous benefits experience as an Account Manager.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager, overseeing overall account servicing and maintenance.
• Respond to inquiries about insurance coverage, policy changes, and general insurance questions related to the lines of business.
• Handle billing, service, and endorsement requests and process the associated paperwork.
• Act as a liaison between customers and carriers, working with both to support a mutually beneficial relationship.
• Manage the renewal and expiration list for the assigned book of business, including reviewing loss information, obtaining updated information and renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of company systems and offerings.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED