Senior Account Manager

NCC Group•Chicago, IL

5d•Onsite

About The Position

We are seeking a highly skilled and motivated Senior Account Manager to join our high-performing sales team. This role is responsible for managing and expanding complex, high-value client relationships, within the Technology, Financial Services, Healthcare, Industrials, Energy or Professional Services industries. You will lead consultative, executive-level engagements and drive the full sales lifecycle, including selling our complete portfolio of cybersecurity services. The ideal candidate excels at both acquiring net new clients and expanding revenue within existing accounts. You will play a critical role in helping customers design, develop, and mature their cyber resilience roadmaps by aligning internal cross-functional teams and service capabilities to evolving client needs. This is a fast-paced, high-impact opportunity in a dynamic, tech-driven environment.

Requirements

Proven experience in enterprise account management within Cybersecurity services, or Cybersecurity technology
Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.
Proven track record managing complex client portfolios and achieving revenue targets
Proficiency with Salesforce and analytics dashboards
Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
Experience working with C-suite stakeholders (CISO, CIO, CFO)

Nice To Haves

Bachelor’s degree and/or certifications (CISSP, CISM) preferred

Responsibilities

Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
Build strong, multi-threaded relationships with executive, business, and technical stakeholders
Lead strategic account planning and develop multi-quarter growth strategies
Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams
Act as a customer advocate; resolve issues with urgency and accountability
Identify and execute cross-sell and upsell opportunities aligned with client goals
Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
Maintain accurate forecasts, pipelines, and customer health metrics in CRM
Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats