Senior Account Manager

TriNetX, LLC. • Cambridge, MA

15d • $130,000 - $142,000 • Remote

About The Position

The Senior Account Manager manages key Pharma and CRO accounts, driving adoption, engagement, retention, and growth. The role combines strategic account management with responsibility for ongoing sales opportunities, particularly renewals and net revenue retention and growth. The position works with senior internal and external stakeholders to apply real-world patient data to clinical research and improved health outcomes.

Requirements

• Bachelor’s degree and 10+ years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments.
• Strong understanding of clinical trial processes and real-world data (RWD) and real-world evidence (RWE) applications.
• Demonstrated success in sales and account growth, with the ability to negotiate and close renewals and add-ons.
• Exceptional communication and relationship-building skills across organizational levels.
• Tech-savvy and able to learn and apply new tools quickly.
• Highly organized, detail-oriented, and skilled in problem-solving.
• Results-driven and accountable for short- and long-term goals, with the ability to work independently and collaboratively.
• Strategic thinker with a proactive, growth-oriented mindset.
• Willingness to travel internationally; 20–30% travel is expected domestically and internationally when needed.

Nice To Haves

• Experience managing accounts with real-world data, clinical trial technology, or SaaS data products.
• Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech client.

Responsibilities

• Manage a portfolio of named accounts as the primary point of contact and trusted advisor.
• Drive adoption of TriNetX within member organizations, including onboarding, training, and integration into internal workflows.
• Drive account retention, expansion, and upsell by identifying new use cases and aligning TriNetX solutions to client needs.
• Build and maintain relationships with key decision-makers and stakeholders, including clinical, medical affairs, and procurement contacts.
• Develop and execute account plans defining expansion strategy, relationship maps, and client success metrics.
• Coordinate with delivery, data management, and solutions teams to ensure client satisfaction and successful project outcomes.
• Champion customer interests internally and provide actionable feedback to improve products and processes.
• Track account health, renewal risks, and expansion opportunities in Salesforce CRM.
• Represent TriNetX at client meetings, advisory boards, and relevant industry conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior