Senior Account Manager

Direct Agents • New York, NY

15d • $75,000 - $85,000 • Onsite

About The Position

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. This role involves strategic client leadership, advanced campaign strategy & innovation, and account leadership & operational excellence. The Senior Account Manager will act as the primary strategic advisor and business partner to clients, developing a deep understanding of their business models and market dynamics. They will lead integrated marketing strategies across digital channels, pioneer new approaches, and mentor junior team members. The role requires managing complex, multi-workstream initiatives, ensuring on-time delivery, and coordinating with internal teams to meet critical client deadlines.

Requirements

• 4–6 years of account management experience with a proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts
• Experience presenting to and influencing C-level executives
• Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment
• Must be self-motivated, highly organized, and a team player with strong attention to detail
• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of the performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

Nice To Haves

• Experience with a project management platform (ClickUp, Asana, Monday, etc.)

Responsibilities

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and QBRs with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues
• Lead the development of integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management
• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestones
• Establish project governance and communication protocols for campaigns and deliverables
• Prioritize competing demands across a portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality

Benefits

• Regular performance reviews with quarterly growth path check-ins
• Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
• 15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
• New MacBook Pro and access to cutting-edge AI tools across the agency
• Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership
• Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed