Senior Account Manager

Jack Morton Worldwide • San Francisco, CA

14d • Hybrid

About The Position

At Jack Morton, we create and build brand experiences that are head-turning, smile-inducing, and impact-driving. We aim to redefine what experiential marketing can achieve and help clients unlock its full value. This requires a team that is bold, curious, and collaborative, constantly building on ideas, pushing boundaries, and supporting each other. At Jack Morton, you will do your best work, grow rapidly, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives innovation, boldness raises standards, and success is a collective achievement. Ownership is expected, egos are left behind, and the work reflects the people behind it. We offer experience without limits – in your work, your growth, and your impact.

We are seeking a Senior Account Manager with expertise in experiential marketing and events. This role is for someone who thrives in a fast-paced, complex environment and possesses innate instincts. The ideal candidate brings order to chaos, earns the team's trust by managing every detail, and ensures clients feel effortlessly in control. If you are the person others rely on to keep operations running smoothly, this role is designed for you.

You will be the operational backbone of a dynamic account team, supporting the Account Director on high-profile technology clients. Your responsibilities will include managing brand activations, large-scale conferences, and simultaneous multi-workstream programs. You will be trusted to track all project elements, proactively identify risks, and deliver work that upholds Jack Morton's reputation for excellence. This role operates in a demanding environment where excellence is the standard and agility is crucial, involving large-scale experiential builds, tight deadlines, and a high-level client.

You will serve as the crucial link between creative, production, and the client. You will remain steady amidst change, bring calm to a high-energy team, and consistently find solutions. This role requires initiative and anticipation – building trackers before being asked and preparing status updates in advance.

This is not a role for someone who waits for instructions. You will anticipate needs, proactively manage projects, and ensure seamless execution.

Requirements

• 6+ years of agency experience in experiential or event production
• Track record of managing projects at scale, whether you've managed entire expo floors or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats
• Comfortable with heavy travel

Nice To Haves

• Experience working on hyperscale tech client accounts
• Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows

Responsibilities

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked and on time.
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instills client confidence.
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront.
• Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope.
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals.
• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact.
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin.
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton.
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery.
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration.
• Partner with Brand Marketing to develop Award submissions and Case Studies.
• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what.
• Help create a team environment, pulling people from various departments and backgrounds together to have fun and collaborate.
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it.

Benefits

• We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed