Senior Account Manager - Start Hearing

Audibel•Eden Prairie, MN

16d•$86,240 - $136,500

About The Position

The Senior Account Manager manages account management and sales activities, grows revenue with existing accounts, and partners with the business development team to win and implement new accounts. The position ensures contractual requirements for hearing aids, testing, and services are fulfilled, while developing and supervising a high-performing, results-driven team and delivering strong customer service. The role also supports business-unit operations, production planning, and resourcing.

Requirements

Bachelor’s degree in business, operations, or a related field.
7–10 years of progressively more complex experience in health care, health insurance, or the medical device industry.
Knowledge of health care industry trends.
Knowledge of claims and credentialing systems.
Effective leadership skills.
Excellent communication and presentation skills.
Team-building skills.
Ability to use initiative.
Excellent planning and problem-solving skills.
Ability to understand technical information and communicate it to a variety of disciplines.
Excellent organizational skills.
Ability to adapt to an ever-changing marketplace.
Ability to work well with people in person and by telephone.

Nice To Haves

Master’s degree or MBA.

Responsibilities

Manage commercial business operations to achieve revenue targets.
Prioritize the account portfolio and focus on key accounts that drive the majority of revenue.
Develop strategies for payer business, including discount, workers’ compensation, funded, and direct-to-consumer business.
Measure KPIs and take action to achieve targets.
Develop marketing and communication strategies with key accounts to increase awareness of hearing health care.
Conduct quarterly business reviews with accounts to communicate the value delivered to their members.
Process marketing fees and revenue sharing in accordance with contractual requirements.
Participate in audits to ensure payer expectations are met.
Support internal stakeholders and teams in maintaining and improving processes.
Ensure pricing, products, call center, and claims support a positive payer experience.
Promote a team-oriented culture, timely business processes, knowledge sharing, and organizational performance that meets or exceeds KPI targets.
Proactively anticipate external changes, drive internal change, and clarify the roadmap to strategic targets.
Support business-unit production planning and ensure adequate resourcing.
Assist business development efforts to drive new sales and communicate Starkey’s value proposition.
Review operational and contractual terms to ensure the organization can meet payer and member needs.
Create and communicate a sales pipeline.
Research payers in the market and assist in creating a sales plan.
Supervise 1–3 employees.
Perform other duties and responsibilities as assigned.