Senior Account Manager

Inriver•Chicago, IL

18d

About The Position

Inriver is seeking a Senior Account Manager to join its team in the United States. The role is responsible for retaining and growing a portfolio of Inriver customers by building and maintaining relationships that support continued business, expansion, and customer satisfaction. The position requires up to 25% travel for customer meetings, onsite engagements, industry events, and internal team gatherings.

Requirements

5–10 years of experience in enterprise account management or business development at a SaaS company.
Experience with strategic account planning techniques.
Familiarity with PIM, DAM, MDM, or broader eCommerce ecosystem solutions.
Experience using a CRM to support account planning.
Business English proficiency.
University, college, or equivalent degree.
Excellent communication skills, including the ability to create an effective value proposition, listen actively, and use storytelling.
Excellent presentation skills, including the ability to present dynamically through storytelling.
Ability to encourage knowledge sharing and collaborative behaviors.
Genuine curiosity and willingness to learn new things.
Experience writing, executing, and reporting on business plans.

Responsibilities

Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic levels.
Serve as the point of contact for customer-specific matters and work with cross-functional teams to ensure customer success.
Grow committed ARR from the existing customer base.
Retain existing business while identifying and qualifying short- and long-term business opportunities.
Work closely with the Customer Success team to help customers succeed and realize value from Inriver’s solutions.
Keep customers informed about Inriver capabilities and align those capabilities with current and potential use cases.
Prepare proposals and presentations for audiences at all levels, lead negotiations, coordinate complex decision-making processes, and overcome objections.
Use account planning to position Inriver for success and support accurate forecasting and goal setting.