Senior Account Manager (West)

iManage•, (Multiple States)

33d•$120,000 - $150,000•Remote

About The Position

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. As a Sr. Account Manager on our Law team, you will own and grow a strategically significant portfolio of Mid-Market law firm accounts within your assigned region. You will serve as the senior commercial owner of your book, responsible for driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention and executive alignment. This role requires deep legal technology expertise and strong commercial leadership. You will operate as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.

Requirements

JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
5+ years of experience in account management, client success, business development, legal operations, or legal technology.
Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
Strong commercial acumen and consultative relationship management skills.
Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
Bachelor's degree required; JD strongly preferred.

Nice To Haves

Experience working for a legal technology company.
Experience supporting Am Law 200 or large enterprise law firms.
Familiarity with legal AI, document management, or knowledge management solutions.

Responsibilities

Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives.
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts.
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.