Senior Account Manager (Northeast National Accounts)

CVS Health•Paris, VT

12d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Senior Account Manager for large complex Enterprise Accounts customers. Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization. Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer with diverse products, and vendor relationships with membership is specific geographies.

Requirements

5+ years of relevant account management health care industry experience.
Demonstrated experience working with large National sized customers as an Account Manager.
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adept at problem solving and decision making skills.
Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others) skills.
Flexible mindset.
Health & Life license.

Responsibilities

Develops and executes account management strategies for strategic, complex, sensitive, large customers.
Includes discussions on service levels and expectations, process improvements, maintaining accuracy of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.
Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.
Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.).
Required to communicate with internal and external parties.
May require travel to offsite locations for in-person meetings.