Senior Account Manager EHB

Marsh•Durham, NC

8d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Senior Account Manager, Employee Health & Benefits, to manage a dynamic and varied workload that involves balancing client service, compliance, and strategic planning. This role is crucial for addressing new client inquiries, providing status updates, and maintaining strong client relationships. The Senior Account Manager will work closely with carrier representatives to clarify coverage, resolve issues, and stay informed about guidelines and legislative changes. They will also advise clients on various funding arrangements, coordinate with vendors for billing and reconciliation, and support cost-modeling during renewals. Compliance activities, including Form 5500 filings and advising on regulations like PCORI fees, Medicare Part D, Section 125, ACA, and COBRA, are integral to the role. The position involves overseeing enrollment and renewal processes, preparing benefit guides, gathering data for renewals, and participating in client calls and prospect meetings. The Senior Account Manager will identify opportunities to enhance coverage and collaborate on renewal strategies, acting as the primary client contact and balancing day-to-day service with strategic thinking and continuous learning.

Requirements

Bachelor's degree or equivalent education and related training
5+ years of relevant insurance industry experience
Strong client relations skills, including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
Understanding of multiple funding mechanisms to include fully insured, level funded and ASO.
Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.

Nice To Haves

Life & Health License or ability to obtain within 90 days of employment
Advanced degree
Certification or designation
Experience with Requests for Proposal

Responsibilities

Manage a dynamic and varied workload involving client service, compliance, and strategic planning.
Address new client inquiries promptly and provide regular status updates.
Escalate issues to the Account Executive when necessary.
Maintain strong client relationships through scheduled check-in calls and ongoing communication.
Communicate with carrier representatives to clarify coverage details, resolve issues, and stay informed about carrier guidelines and legislative changes.
Advise clients on the operational, financial, and risk-transfer implications of multiple funding arrangements (level-funded, fully insured, ASO).
Coordinate with carriers, stop-loss providers, and third-party administrators for billing, premium reconciliation, risk corridors, and funding-related reporting.
Support cost-modeling and scenario analysis during renewals.
Help clients weigh trade-offs between cash flow, risk exposure, and plan flexibility when evaluating funding strategies.
Coordinate Form 5500 filings and advise clients on PCORI fees, Medicare Part D, Section 125, ACA, and COBRA requirements.
Meet regularly with producers and Account Executives to ensure all renewal requirements are met.
Oversee enrollment and renewal processes, confirming benefits, rates, and employee contributions.
Coordinate with benefits administration or enrollment vendors.
Arrange carrier training for client HR teams.
Prepare benefit guides and presentations for open enrollment.
Gather claims data and employee feedback to support renewals.
Request updated proposals from carriers when assigned.
Participate in quarterly client calls and prospect meetings.
Identify opportunities to enhance coverage options.
Collaborate with the Account Executive and marketing team to develop competitive renewal strategies.