Senior Account Manager

Persado • Washington, DC

17h • Remote

About The Position

Persado is an innovative Marketing AI platform that integrates high-performance creative generation with automated review of compliance risks. Used by 8 out of the top 10 US banks today, the Persado platform orchestrates and facilitates interactions between a bank's marketing team and its compliance team as they generate collateral that balances performance and compliance risk. Persado is at the forefront of helping marketing teams in highly regulated industries—such as banking, insurance, and financial services—manage content with speed, compliance, and confidence. Our platform empowers enterprise marketing departments to generate and deliver personalised timely, compliant content across channels with unparalleled efficiency and oversight. As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021, 2022 & 2024.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients.
• A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities.
• Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly.
• Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas)
• A basic understanding of key marketing programs and channels.

Nice To Haves

• direct exposure working with financial institutions on marketing-related efforts.

Responsibilities

• Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado.
• Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities.
• Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals.
• Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs.
• Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience.
• Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel).

Benefits

• A hybrid working model designed for true work-life harmony, featuring generous and flexible time off.
• Structured onboarding, dedicated enablement teams, and clear internal mobility paths to accelerate your career.
• Competitive base salary, equitable compensation practices, and a dedicated Employee Enrichment Fund for personal passions or home office upgrades.
• Robust Diversity, Inclusion & Belonging initiatives + two paid volunteer days per year (#PersadoCares), and charitable donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed