Senior Account Manager

DENSO • Southfield, MI

14d • $107,000 - $133,000

About The Position

The Senior Account Manager provides ongoing support to high-value clients and builds strategic business relationships with major accounts. The role implements business strategies to achieve profitable relationships, identifies new revenue opportunities, supports direct sales targets, and works to retain long-term customers. It requires detailed product knowledge and a thorough understanding of clients’ businesses. The Senior Account Manager serves as a liaison between clients and company departments, communicates new products and services, and recommends offerings suited to clients’ business needs.

The role develops and executes account and product strategies, sales plans, budgets, and profitability initiatives. It coordinates account communications, marketing tools, promotions, and customer events, and negotiates sales and marketing matters. The position also provides guidance and coaching to lower-level colleagues and identifies improvements to sales and marketing processes.

Requirements

• Bachelor’s degree in business, marketing, or a related field.
• 8 or more years of related experience.
• Excellent project management skills, including defining objectives, identifying stakeholders, planning steps, and coordinating resources.
• Excellent written and verbal communication skills and presentation ability, including explaining technical or complex material.
• Excellent customer service skills and ability to foster partnership-oriented, service-focused relationships.
• Excellent problem-solving skills and ability to partner on customer issue resolution.
• Excellent analytical skills and ability to independently evaluate complex situations and develop solutions using sound judgment.
• Excellent negotiation skills, including resolving difficult or sensitive situations and anticipating customer needs.
• Demonstrated competency using computer software and mainframe applications to manipulate, analyze, and reconcile data.

Nice To Haves

• Experience working with Stellantis, OEMs, or suppliers.

Responsibilities

• Communicate with and visit customers’ headquarters staff, dealers, store sales and regional teammates, and company personnel to understand and meet account needs.
• Develop and maintain strategic executive-level relationships with assigned accounts.
• Develop and implement customer- and product-based strategies for DPAM products and support business expansion activities.
• Cultivate and maintain customer relationships to identify current and future business opportunities.
• Use and present competitor pricing analyses and make strategic recommendations on approved strategies.
• Keep abreast of current products.
• Support and attend regional sales meetings, customer annual sales meetings, trade shows, open houses, lunch-and-learn meetings, and marketing events.
• Develop and execute accurate and complete sales plans, and ensure account maintenance and expansion activities support those plans.
• Review sales plans with management and recommend and explain product ranking, pricing, and volume strategies.
• Review variance analyses and related information for accuracy and provide detailed management reports.
• Develop budgets for maintaining assigned accounts.
• Coordinate communications, marketing tools, and promotions for assigned accounts.
• Negotiate product and related sales and marketing issues with customers and guide lower-level colleagues in negotiations.
• Build and maintain internal and external networks to resolve daily issues, gather information, and support company goals.
• Coordinate cost-related commercial and business activities as required; track profitability and may develop profitability-improvement strategies and tactics.
• Analyze and follow up with customers and/or plants to negotiate value-added opportunities.
• May review annual percentage rate lists and recommend actions to top management based on pricing strategies, customer roadmaps, and internal targets.
• Guide, coach, and oversee lower-level colleagues and may provide input into performance evaluations.
• Analyze current processes and systems and implement improvements to the efficiency and effectiveness of sales and marketing activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription drug plans.
• 401(k) with 4% company match.
• Vacation/PTO and 13 paid holidays.
• Bonus program.
• FSA/HSA and dependent care programs.
• Company-provided life, disability, ADD, and business travel insurance.
• No-cost wellness and chronic condition management programs.
• Optional insurance programs, including legal, identity theft, and critical illness coverage.
• Tuition reimbursement.
• Career development and ongoing training.
• Employee Assistance Program.
• Employee Spotlight and Recognition Program.
• Volunteer opportunities.
• Onsite fitness center, varying by location.
• Cafeteria and food markets, varying by location.
• Onsite health clinic and pharmacy, varying by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior