Senior Account Manager, High Net Worth - Personal Lines

Relation Insurance • Pleasant Hill, CA

4d

About The Position

The High Net Worth Personal Lines Senior Account Manager manages insurance portfolios for high-net-worth clients. The role requires a deep understanding of personal insurance products for affluent clients, excellent customer service, and the ability to manage complex, high-value assets. The Senior Account Manager works directly with clients to assess insurance needs, develop customized coverage plans, and provide ongoing support and advice to protect their assets. The role also builds client relationships to encourage new and repeat business opportunities.

The position serves as a client advocate and primary point of contact, managing relationships and insurance needs for high-net-worth clients. It handles renewals, endorsements, coverage changes, claims assistance, carrier negotiations, portfolio reviews, risk management advice, and complex service issues. The Senior Account Manager stays informed about relevant market trends, regulatory changes, and emerging risks; ensures compliance; recommends process improvements; and adopts innovative technology, including proprietary AI solutions, in the service process. The role may manage and direct the work of others and may include other assigned projects and duties.

Requirements

• State-of-domicile Property and Casualty License, which must be maintained.
• High school diploma or equivalent.
• At least 7 years of personal lines insurance experience, with a focus on high-net-worth clients.
• Comprehensive knowledge of personal insurance products for high-net-worth individuals and families.
• Experience managing high-net-worth insurance portfolios, including coverage for luxury homes, fine art, and collectibles.
• Experience with complex insurance products, risk management strategies, and claims handling.
• Strong analytical and mathematical skills.
• Excellent PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
• In-depth understanding of personal lines coverage and the ability to advise clients on complex insurance needs.
• Excellent written and verbal communication skills for working with clients, coworkers, carriers, vendors, and others.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word.
• Computer literacy and ability to learn new software applications.
• Advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and reliable transportation.

Nice To Haves

• CPCU and/or Certified Insurance Counselor (CIC) designation.
• Four-year degree in Business, Finance, or a related field.

Responsibilities

• Serve as a client advocate and primary point of contact for high-net-worth clients.
• Manage and maintain client relationships.
• Assess clients’ insurance needs and design tailored coverage for luxury homes, vehicles, jewelry, fine art, collectibles, and other high-value assets.
• Provide personalized risk management advice to help clients mitigate risks and avoid potential liabilities.
• Handle policy renewals, endorsements, and coverage changes to keep clients’ assets adequately protected.
• Strategically remarket renewals to maintain high account retention.
• Identify and resolve complex client service issues.
• Assist clients with claims and work with carriers toward prompt and fair resolutions.
• Negotiate terms and pricing with insurance carriers to obtain suitable coverage options for clients.
• Conduct regular portfolio reviews to ensure coverage reflects clients’ changing needs and lifestyles.
• Stay current on market trends, regulatory changes, and emerging risks affecting high-net-worth individuals.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Recommend process improvements as needed.
• Adopt innovative technology, including proprietary AI solutions, in the service process.
• May manage and direct the work of others.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED