Senior Account Manager, High Net Worth - Personal Lines

Relation Insurance Services • Sacramento, CA

5d • $71,000 - $133,000

About The Position

The High Net Worth Personal Lines Senior Account Manager manages insurance portfolios for high-net-worth clients. This role requires a strong understanding of personal insurance products for affluent clients, excellent customer service, and the ability to manage complex, high-value assets. The Senior Account Manager works directly with clients to assess insurance needs, develop customized coverage plans, and provide ongoing support and advice to protect their assets. The role also builds client relationships to encourage new and repeat business.

Requirements

• Maintain a Property and Casualty License from the state of domicile.
• High school diploma or equivalent.
• At least 7 years of experience in personal lines insurance, focused on high-net-worth clients.
• Comprehensive knowledge of personal insurance products for high-net-worth individuals and families.
• Experience managing insurance portfolios for high-net-worth clients, including luxury homes, fine art, and collectibles.
• Experience with complex insurance products, risk management strategies, and claims handling.
• Strong analytical and mathematical skills.
• Excellent PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
• In-depth knowledge of personal lines coverage and the ability to advise clients on complex insurance needs.
• Excellent written and verbal communication skills for maintaining effective relationships with clients, coworkers, carriers, vendors, and others.
• Advanced Microsoft Office skills, particularly in Excel, PowerPoint, and Word; computer literacy and ability to learn new software applications.
• Advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and reliable transportation.

Nice To Haves

• CPCU and/or Certified Insurance Counselor (CIC) designation.
• Four-year degree in Business, Finance, or a related field.

Responsibilities

• Serve as a client advocate and primary point of contact, managing relationships with high-net-worth clients.
• Assess clients’ insurance needs and design tailored coverage for luxury homes, vehicles, jewelry, fine art, and other high-value assets.
• Provide personalized risk management advice to help clients mitigate risks and avoid potential liabilities.
• Handle policy renewals, endorsements, and coverage changes, and strategically remarket renewals to maintain account retention.
• Identify and resolve complex client service issues.
• Assist clients with claims and work with carriers to support prompt and fair resolution.
• Negotiate terms and pricing with insurance carriers to provide suitable coverage options.
• Conduct regular portfolio reviews to ensure coverage remains aligned with clients’ changing needs and lifestyles.
• Stay current on market trends, regulatory changes, and emerging risks affecting high-net-worth individuals.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Recommend process improvements as needed.
• May manage and direct the work of others.
• Adopt innovative technology, including proprietary AI solutions, in the service process.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED