Senior Account Manager
About The Position
Sun Life U.S. is a leading provider of employee and government benefits, serving approximately 50 million Americans. We offer a comprehensive portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. With over 6,400 employees and associates, we operate nationwide and partner with dental practices. We embrace a hybrid work model, balancing in-office collaboration with remote flexibility for employees in contiguous states plus AK. The Senior Account Manager for our Health & Risk Solutions Client Success group is crucial for driving client satisfaction, retention, and growth. This role involves building strong client relationships, leading daily account strategy and service delivery, and collaborating cross-functionally to meet client needs. You will act as a trusted advisor, identifying opportunities, resolving issues, and delivering an exceptional client experience to ensure long-term business success.
Requirements
- Ability to work with a diverse range of people
- 5–7 years of significant experience in account management, client services, or relationship management, with a proven ability to manage complex accounts and deliver strong client outcomes.
- Deep relationship management expertise, with the ability to build credibility and influence across clients, brokers, TPAs, and internal business partners.
- Strong stakeholder management and consultative skills, with success navigating senior-level conversations and aligning multiple parties around shared goals.
- Demonstrated ability to manage complexity, resolve challenges, and exercise sound judgment in a fast-paced, matrixed environment.
- Strong business acumen and problem-solving skills, with the ability to translate client needs into effective, actionable solutions.
- Excellent communication and presentation skills, with the ability to influence and build trust at all levels.
- A proactive, client-focused mindset with strong ownership, accountability, and commitment to service excellence.
Responsibilities
- Serve as the strategic relationship lead for assigned accounts, delivering a high-touch client experience and building trusted partnerships.
- Lead account strategy and day-to-day service delivery, including client meetings, service reviews, issue resolution, and proactive planning to support retention and growth.
- Work closely with the Sales Coordinator (SC) and Stop Loss Specialists (SLS) to support account execution, ensure alignment across service needs, and deliver a seamless client experience.
- Build and manage strong relationships with clients, brokers, TPA partners, and internal stakeholders, acting as a key point of coordination and influence across complex account dynamics.
- Navigate escalated and sensitive issues with sound judgment, professionalism, and a solutions-oriented approach.
- Partner across internal and external teams to align priorities, remove barriers, and ensure successful execution of client strategies.
- Identify opportunities to strengthen service delivery, deepen client engagement, and expand account value.
- Use data, reporting, and insights to inform strategy, support decision-making, and improve overall account performance.
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment that supports career growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
