Senior Account Manager - Group Captive Insurance Management

WTW•Chicago, IL

1d•Hybrid

About The Position

A captive is a licensed insurance company that is established to enable an entity to manage, or in the case of a group captive, multiple entities to manage and finance their risk more efficiently. The role of the Captives & Insurance Management Solutions Practice is to then manage the captive once an entity has established it. The Captive Account Manager will work assisting the team in producing accurate and pertinent financial, insurance and accounting information on a timely basis to enable the Captive Boards to make informed decisions. This will include liaising with the parent company, insurance regulator, directors, and service providers in respect of the above. This position is a senior client-facing role responsible for directly supporting commercial Property and Casualty Insurance client relationship management efforts and coordinating all service activity at the program level. The senior Account Manager/Financial Analyst is a key member of the client service team responsible for facilitating the delivery of program level strategy and providing program consultation to clients. Note: visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Bachelor's degree in Accounting, Finance, or a related field.
Minimum of 5 years of experience in accounting, financial analysis, or a related discipline.
Advanced computer proficiency, including financial analysis and reporting tools.
Strong analytical and problem-solving skills with attention to detail.
Strong client service orientation with the ability to build and maintain professional relationships.
Comfortable interacting directly with clients and external stakeholders.
Excellent interpersonal, verbal, and written communication skills.
Ability to explain financial information clearly to both technical and non-technical audiences.
Strong organizational and time management skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Collaborative team player with the ability to work effectively across functions.

Nice To Haves

Experience in insurance, captive management, or insurance-related financial transactions is preferred.
Interest in learning insurance operations and risk financing concepts.

Responsibilities

Serve as the primary financial reporting liaison for assigned captive clients, providing technical expertise and oversight across member escrow accounts, loss billing, captive financial statements, and member equity reporting.
Manage client financial reporting, supporting underwriting and renewal activities, maintaining strong client relationships, and identifying opportunities for organic growth within an existing portfolio.
Act as the subject matter expert and escalation point for financial reporting matters, including: Member escrow accounts, Loss billing reconciliations, Captive financial statements, Member equity statements.
Prepare and reconcile monthly financial data with the Domicile Manager (DM).
Prepare, reconcile, and analyze loss billing activity with carriers and the DM.
Prepare, reconcile, and analyze member escrow statements semi-annually.
Prepare, reconcile, and analyze member equity statements annually.
Prepare, reconcile, and analyze collateral requirements for insureds and carriers.
Manage and retain revenue within an assigned client portfolio.
Identify and support organic growth opportunities.
Deliver proactive client service and relationship management.
Lead internal renewal strategy meetings, including: Program performance reviews, Expiring exposure analysis, Client service agreement reviews, Service planning and delivery discussions.
Partner with Producers and Account Executives to facilitate external client strategy meetings.
Document meeting outcomes, action items, and next steps.
Collaborate with broker partners and insureds to gather underwriting information.
Review client exposure updates and provide coverage recommendations.
Monitor exposure trends and risk transfer pricing across assigned programs.
Develop underwriting materials and exhibits for annual board meetings as needed.
Present underwriting and program information to management and captive boards of directors.
Develop program-level proposal content and document coverage decisions and changes.
Process bind orders and ensure timely delivery of binders and coverage documentation.
Coordinate premium invoicing, collection, and premium cession activities.
Monitor policy issuance and endorsement processing while serving as liaison between brokers and carriers.
Coordinate and prepare materials for client meetings and presentations.
Present information to client boards and committees as required.
Respond promptly to client inquiries and deliver best-in-class client service.
Collaborate with internal teams to ensure consistency of processes and service delivery.
Coordinate with cross-functional departments to support client and program objectives.
Build and maintain strong relationships with: Clients, Broker partners, Insurance carriers, Third-party service providers.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.