Senior Account Manager - Group Captive Insurance Management

WTW•Chicago, IL

1d•$110,000 - $150,000

About The Position

A captive is a licensed insurance company that is established to enable an entity to manage, or in the case of a group captive, multiple entities to manage and finance their risk more efficiently. The role of the Captives & Insurance Management Solutions Practice is to then manage the captive once an entity has established it. The Captive Account Manager will work assisting the team in producing accurate and pertinent financial, insurance and accounting information on a timely basis to enable the Captive Boards to make informed decisions. This will include liaising with the parent company, insurance regulator, directors, and service providers in respect of the above. This position is a senior client-facing role responsible for directly supporting commercial Property and Casualty Insurance client relationship management efforts and coordinating all service activity at the program level. The senior Account Manager/Financial Analyst is a key member of the client service team responsible for facilitating the delivery of program level strategy and providing program consultation to clients.

Requirements

Experience in financial reporting for captive insurance clients.
Expertise in member escrow accounts, loss billing, captive financial statements, and member equity reporting.
Ability to prepare and reconcile financial data, loss billing, escrow statements, equity statements, and collateral requirements.
Experience in client portfolio and revenue management.
Skills in identifying and supporting organic growth opportunities.
Proficiency in delivering proactive client service and relationship management.
Experience leading renewal strategy meetings.
Ability to partner with Producers and Account Executives for client strategy meetings.
Skill in documenting meeting outcomes, action items, and next steps.
Experience collaborating with broker partners and insureds to gather underwriting information.
Ability to review client exposure updates and provide coverage recommendations.
Experience monitoring exposure trends and risk transfer pricing.
Ability to develop underwriting materials and exhibits.
Experience presenting underwriting and program information to management and boards.
Skill in developing program-level proposal content and documenting coverage decisions.
Experience processing bind orders and ensuring timely delivery of binders and coverage documentation.
Ability to coordinate premium invoicing, collection, and cession activities.
Experience monitoring policy issuance and endorsement processing.
Ability to coordinate and prepare materials for client meetings and presentations.
Experience presenting information to client boards and committees.
Ability to respond promptly to client inquiries and deliver best-in-class client service.
Strong collaboration skills with internal teams.
Ability to coordinate with cross-functional departments.
Proven ability to build and maintain strong relationships with clients, broker partners, insurance carriers, and third-party service providers.

Responsibilities

Serve as the primary financial reporting liaison for assigned captive clients, providing technical expertise and oversight across member escrow accounts, loss billing, captive financial statements, and member equity reporting.
Manage client financial reporting, supporting underwriting and renewal activities, maintaining strong client relationships, and identifying opportunities for organic growth within an existing portfolio.
Act as the subject matter expert and escalation point for financial reporting matters, including member escrow accounts, loss billing reconciliations, captive financial statements, and member equity statements.
Prepare and reconcile monthly financial data with the Domicile Manager (DM).
Prepare, reconcile, and analyze loss billing activity with carriers and the DM.
Prepare, reconcile, and analyze member escrow statements semi-annually.
Prepare, reconcile, and analyze member equity statements annually.
Prepare, reconcile, and analyze collateral requirements for insureds and carriers.
Manage and retain revenue within an assigned client portfolio.
Identify and support organic growth opportunities.
Deliver proactive client service and relationship management.
Lead internal renewal strategy meetings, including program performance reviews, expiring exposure analysis, client service agreement reviews, and service planning and delivery discussions.
Partner with Producers and Account Executives to facilitate external client strategy meetings.
Document meeting outcomes, action items, and next steps.
Collaborate with broker partners and insureds to gather underwriting information.
Review client exposure updates and provide coverage recommendations.
Monitor exposure trends and risk transfer pricing across assigned programs.
Develop underwriting materials and exhibits for annual board meetings as needed.
Present underwriting and program information to management and captive boards of directors.
Develop program-level proposal content and document coverage decisions and changes.
Process bind orders and ensure timely delivery of binders and coverage documentation.
Coordinate premium invoicing, collection, and premium cession activities.
Monitor policy issuance and endorsement processing while serving as liaison between brokers and carriers.
Coordinate and prepare materials for client meetings and presentations.
Present information to client boards and committees as required.
Respond promptly to client inquiries and deliver best-in-class client service.
Collaborate with internal teams to ensure consistency of processes and service delivery.
Coordinate with cross-functional departments to support client and program objectives.
Build and maintain strong relationships with clients, broker partners, insurance carriers, and third-party service providers.