Senior Account Manager

Health Plans Inc

9h•Hybrid

About The Position

HPI is a respected industry leader with over 40 years of experience, known for innovation and growth. As a third-party administrator, HPI offers a suite of health and benefit solutions to employers. The Senior Account Manager is responsible for coordinating and managing the plan implementation for new clients, as well as handling the overall servicing of account issues for existing clients. For new clients, the Account Manager will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing and communicating plan design. As the primary contact for the group representatives and brokers, the Senior Account Manager works closely with internal staff to communicate service issues; coordinate plan building design; resolve claim payment issues; provide general account service; and provide support to Sales Manager/Director. The Senior Account Manager position requires significant travel as he/she conducts service meetings with each client.

Requirements

Bachelor’s Degree or equivalent work experience
Five or more years’ experience in client services in the healthcare industry
Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
Ability to coordinate with management as effectively as with subordinates
Ability to prioritize and multi task effectively
Communicates effectively, both verbally and in writing
Ability to work both independently and as a member of the team
Ability to anticipate and understand systems interactions
Must be detailed, analytical and accurate
Must have mentorship ability
Recognize the need for follow-thru and follow-up
Ability to work within specified timeframe and meet deadlines
Recognize and maintain confidentiality of work materials as appropriate

Responsibilities

Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conduct benefit meetings, producing educational materials, resolving claims/service issues.
Take a lead mentor role in the training of new team members.
Manage accounts with >150 employee lives.
Responsible for communicating with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Develop all employee/employer materials.
Prepare reports requested by employers/brokers. Assist clients/brokers with analysis on reports.
Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.