Senior Account Manager (Institutional Crypto)
About The Position
The Tie is a leading provider of information services for digital assets, serving hundreds of the world’s largest institutions through The Tie Terminal and its data APIs. The company also offers institutional staking solutions, investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. The Tie Terminal is described as the fastest and most comprehensive workstation for institutional digital asset investors. The client base includes leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. As a Senior Account Manager, the role is responsible for delivering a high-touch white-glove experience to clients, working closely with the Account Executive team to drive upsells and net revenue retention. The individual will build strong relationships within assigned accounts and act as a brand ambassador for The Tie.
Requirements
- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skills
- SQL and Python experience is a plus
- CRM and client prospecting experience
Responsibilities
- Build strong relationships with assigned institutional clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Benefits
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
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What This Job Offers
Job Type
Full-time
Career Level
Senior
