Senior Account Manager (Institutional Crypto)
About The Position
The Tie is a leading provider of information services for digital assets, serving hundreds of the world’s largest institutions through The Tie Terminal and data APIs. They also offer institutional staking solutions, investor relations services to token issuers, and license data feeds to crypto exchanges. Their core offering, The Tie Terminal, is a workstation for institutional digital asset investors, with clients including hedge funds, OTC desks, market makers, trading venues, banks, and other institutional market participants. As a Senior Account Manager, you will provide a high-touch, white-glove experience to clients, collaborate with the Account Executive team to drive upsells and net revenue retention, build strong relationships within assigned accounts, and act as a brand ambassador for The Tie.
Requirements
- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skills
Nice To Haves
- SQL and Python experience is a plus
- CRM and client prospecting experience
Responsibilities
- Build strong relationships with assigned institutional clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Benefits
- Competitive compensation
- Employee stock option plan
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
