Senior Account Manager - NYC

Spotlight Media

1d•$105,000 - $160,000•Onsite

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They differentiate themselves by creating custom strategies for each client to maximize their potential on TikTok Shop. As a TikTok Shop-only agency, their entire focus is on driving growth on the platform, guiding brands from launch to significant GMV. Spotlight Media fosters a culture of high agency, ownership, autonomy, and speed, encouraging employees to pioneer new initiatives and scale business verticals. They offer a collaborative environment where ambitious individuals can redefine possibilities for leading brands.

Requirements

3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).
Proven track record of owning revenue/growth targets (GMV, AOV, margins).
Analytical depth - comfortable in Excel/Sheets and can work with dashboards and reporting tools.
Exceptional client communication, executive storytelling, and negotiation skills.
Comfortable in ambiguity - can chart a path forward with little precedent.
Experience leading or mentoring junior team members.
At least one year of experience managing TikTok Shop end-to-end.

Responsibilities

Lead full-funnel TikTok Shop growth strategies including assortment, pricing, promotions, content, live events, and creator/affiliate programming.
Set and deliver quarterly GMV, ROI, and margin goals.
Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
Identify opportunities for expansion, upsells, and scope evolution.
Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
Align creators with client goals, promotional calendars, and content strategies.
Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
Partner with creative teams to optimize content for conversion.
Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
Translate raw data into client-facing narratives and recommendations.
Serve as the internal glue, coordinating between client, brand, and TikTok.
Escalate issues, remove roadblocks, and ensure alignment.
Mentor junior team members, build scalable playbooks, and raise the bar for execution.