Senior Account Manager

DELTA DENTAL OF ILLINOIS•Naperville, IL

22d•Hybrid

About The Position

Delta Dental of Illinois is seeking a relationship-driven Senior Account Manager to support and retain a complex portfolio of employer group clients. In this role, you will serve as a trusted advisor, lead renewal and service strategies, and partner across teams to deliver an exceptional client experience while driving profitable growth. If responsiveness and proactive outreach is your brand then read further!

Requirements

5+ years of experience managing and servicing key high profile accounts, preferably in the dental, medical, or benefits industry
Current Illinois Insurance Producer’s license, or the ability to obtain one within a defined period after hire
Strong analytical and strategic thinking skills to find win-win solutions
Strong communication skills, including presentation skills, and negotiation skills
Ability to build trusted relationships with high expectation clients, influence outcomes, and work effectively across teams

Nice To Haves

Knowledge of dental benefits, insurance operations, and client account management practices is preferred

Responsibilities

Manage complex client relationships and deliver proactive, high-quality service across an assigned portfolio.
Develop creative solutions, navigate client concerns, and use sound judgment to resolve challenging issues.
Drive account retention and identify opportunities for growth within existing client relationships.
Lead renewal planning, contract negotiations, and account strategy for employer group clients.
Partner with brokers, benefits leaders, sales teams, and implementation partners to support onboarding, service, and long-term client goals.
Analyze reporting needs, monitor performance expectations, prepare client communications, and contribute to presentations, renewals, and RFP responses as needed.