Senior Account Manager
About The Position
The Senior Account Manager owns a portfolio of Tier 1 and Tier 2 accounts across OneNet Global’s managed IT services, cloud solutions, and cybersecurity offerings. This is a dual retention and revenue role — Senior AMs are expected to deeply understand each client’s business, proactively identify expansion opportunities, and deliver a consistently exceptional client experience. They partner closely with the vCIO/TAM on quarterly business reviews for strategic accounts and serve as a mentor and escalation resource for Account Managers on the team. This role is part of a newly established Client Success department being built from the ground up under the Director of Client Success. There is genuine opportunity for a motivated person to shape how client success is done at OneNet Global. This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.
Requirements
- 3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferred
- Proven track record of hitting retention and upsell targets — be ready to share specific numbers
- Comfortable leading conversations with business owners, operations leaders, and C-suite contact
- Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks
- Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions
- CRM proficiency required — HubSpot, Salesforce, ConnectWise, or similar
Nice To Haves
- Experience with PSA tools (ConnectWise, Autotask) is a plus but not required
Responsibilities
- Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts
- Develop and execute account plans that drive retention and identify upsell opportunities
- Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts
- Proactively monitor account health indicators including support volume, contract dates, and relationship signals
- Own renewal conversations and negotiate contract expansions within approval thresholds
- Escalate technical issues appropriately and follow through to resolution
- Maintain accurate CRM records, activity logs, and account health scores in HubSpot
- Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities
- Mentor Account Managers and provide guidance on complex account situations
- Represent the client voice internally — bring structured feedback to delivery, product, and leadership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
