Account Manager

Jack Morton Worldwide • San Francisco, CA

15d • Hybrid

About The Position

We’re looking for a Senior Account Manager (experiential/events) who thrives where complexity meets pace and who brings the kind of instincts that can't be taught. Someone who brings order to chaos, earns the team’s trust as the person who knows every detail, and delivers to a standard that makes clients feel effortlessly in control. If you’re the kind of person others lean on to keep the engine running, this role was built for you.

You will be the operational core of a fast-moving account team, supporting the Account Director on well-known technology clients. Your portfolio will centre on brand activations, large-scale conferences, and multi-workstream programs running simultaneously. You’re the person the team trusts completely to track every moving part, flag risks before they land, and deliver materials to a standard that reflects Jack Morton’s reputation for excellence. You'll be embedded in a demanding environment where excellence is the baseline and agility is essential. Think large-scale experiential builds, compressed timelines, and a client who operates at the highest level — you'll need to show up to all of it.
You will be the connective tissue between creative, production, and client. The person who holds steady when things shift (and they will), brings calm to a team that runs hard, and always finds a path forward. Not because you were told to — but because that's who you are.
This is not a role for someone who waits for direction. You anticipate what's needed, build the tracker before you're asked, write the status update before the meeting.

Requirements

• 6+ years of agency experience in experiential or event production
• Track record of managing projects at scale, whether you've managed entire expo floor or larger experiences with multiple components; must have a larger breadth of program management versus just booth execution
• Proven ability to manage multiple simultaneous workstreams without dropping the ball
• Exceptional command of project documentation including timelines, budgets, trackers, status decks, production schedules
• Comfort operating in ambiguity and fast-changing environments without losing rigour
• High standards for written and verbal communication across all formats
• Comfortable with heavy travel

Nice To Haves

• Experience working on hyperscale tech client accounts
• Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows

Responsibilities

• Support end-to-end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked, and on time
• Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence
• Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront
• Coordinate cross-functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope
• Serve as the internal team’s anchor point on day-to-day program management — the person everyone knows to copy for decisions, updates, and approvals
• Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day-to-day contact
• Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin
• Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations, that reflect the quality clients expect from Jack Morton
• Build trusted relationships with mid-level client contacts through reliability, responsiveness, and consistently excellent delivery
• Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration
• Partner with Brand Marketing to develop Award submissions and Case Studies
• Run tight, productive internal team meetings with clear agendas, documented actions, zero ambiguity on who owns what
• Help create a team, pulling people from various departments and background together to have fun, and do cool shit together
• Bring your own energy, perspective, and personality to a team that takes the work seriously and has fun doing it

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed